Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Practical Training for Professionals
- 33 enquiries
- Classroom - Leeds
- Part-time
- 6 CPD points
...13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way. 14.45-15.45: Sales is everyone’s business in customer service. 15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference
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