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In-company Language courses

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  • Body Language Training

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of body language skills could impact situations such as; sales visits, interviews …
    £780
    • Onsite
    • Full-time
    Great service
    ...development plan. 3. Boosting sales performance By looking at the effectiveness of your salespeople at each stage of the sales cycle, we create strategies to improve customer relationships and smash targets. 4. Introducing a common language The language of colour spreads quickly throughout …
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  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...Service Fundamentals Course details: Knowing your customers: what are their expectations? Using the appropriate words, voice tone and body language to create a great first impression with customers Developing the ability to respond naturally and enthusiastically to customers to create …
    £760
  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...Assertive conflict resolution: working toward a win-win outcome in every situation Mastering communication with customers - appropriate language, posture and gestures Resolving conflict with confidence: common pitfalls to avoid Turning the situation around: top tips to transform customers’ …
    £1,410
  • Business Networking in Action

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...practice and communication. This activity covers 10 of the main skills required to work a room. Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to …
    £780
  • Train the Trainer 3 Day Course

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and tutor support
    • 10 enquiries
    • Onsite
    • 3 days · Full-time
    • Tutor support
    ...maintaining the correct impression with our participants. The New Attraction – Demonstrating the importance of portraying the correct body language and voice. Questions About Questions – Highlighting the importance of questioning to provide an effective training session. Giving Feedback …
    £1,800

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