Level 2 Diploma in Business and Management (40 credits)

Please note: (1) above is the price for the course inclusive VAT (that includes application fees plus course fees plus awarding body fees), if the learner purchase via reed website; (2) discount price £1020, may be applicable, if the learner purchase via SBC website.

The EBMA Level 2 Diploma in Business and Management aims to equip learners with sound knowledge of the business environment, administrative procedures, customer care, policies and knowledge of how to succeed in business and administrative role. It assumes no prior knowledge of Business, Management or Administrative Skills, therefore, it provides an all-encompassing knowledge of the business environment, management skills, financial operations, customer care skills, and communication skills. These units have been designed to provide learners with the knowledge of how to apply themselves in work and be able to know how to progress their careers in administration and management.

Certificate of completion

Hard copy certificate - Included

• L2 BM Course Handbook - download

EBMA Level 2 Diploma in Business and Management (40 credits) consists of:

• Business and Management Skills
• Customer Service Management
• Communication Skills
• Marketing and Sales

Assessment is through practical assignments, with no exams - to more accurately reflect the real working environment.

By the end of the qualification, learners will be able to -

• Understand the effectiveness of team working within the organisation.
• Understand the performance within the business environment.
• Identify the importance of managing finance.
• Understand management analysis for the business environment.
• Understand the principles of good customer service and to provide good customer care.
• Understand organisation policies to deal with customer requirements.
• Understand different ways of communication.
• Understand methods to communicate information within the organisation.
• Understand needs and wants of the customer in new business.
• Understand how to market products or services in business.
• Know how to sell products and services

The minimum age to register for this programme is 18. Prospective students shoul d note that the following entrance qualifications are required for those wishing to undertake this programme:

• Level 1 (or equivalent) or
• Mature applicant with work experience and
• IELTS 4.0 or CEFR level B1 (if applicable)

This qualification provides a sound introduction to the world of business, and users of this qualification will be able to progress into a variety of careers including:

• Office Manager
• Receptionist
• Administrative Officer
• Customer Service Officer

Learners undertaking the EBMA Level 2 Diploma in Business and Management will progress onto Level 3 Diploma.

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