Managing Conflict in the Workplace
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
BRISTOL
Avon
BS16DZ
United Kingdom
150 Minories
City of London
London
EC3N1LS
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
NOTTINGHAM
Nottinghamshire
NG11HW
United Kingdom
Overview
Managing Conflict - Overview
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
This management development training course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Managing Conflict London
Managing Conflict Manchester
Managing Conflict Nottingham
Managing Conflict Birmingham
Managing Conflict Bristol
Managing Conflict Edinburgh
Managing Conflict Leeds
CPD
Description
Managing Conflict - Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 An Introduction to Conflict
10:15 - 10:30 Sources of Conflict
10:30 - 11:00 Myths and Truths about Conflict
11:00 - 11:45 If Conflict is Inevitable What Are the Options?
11:45 - 11:50 Developing our Repertoire of Techniques
11:50 - 12:30 Assertiveness
12:30 - 13:00 Questioning and Listening skills
13.00 - 13:45 Lunch
13:45 - 14:15 Handling Difficult Situations
14:15 - 14:30 A Model for Resolving Conflict
14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays
16:30 Summary & Action Plans Agreed
Managing Conflict - Benefits
- Understand why conflict is inevitable
- Realise that not all conflict is negative
- Learn their own preference for coping with conflict
- Be able to distinguish between aggression, assertion and submission
- Know how to manage conflict with both internal and external customers
- Have developed the skill to handle a variety of everyday confrontational situations
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.