Effective Complaint Handling
Hamilton Mercer
- Online
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
- Tutor support
Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and
…