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Office Administration & Reception (Receptionist) Skills Training - Level 3 Diploma

QLS Endorsed | CPD Accredited | Free PDF & HARDCOPY Certificate + Free 3 Courses | Free Retake Exam | Lifetime Access

Training Express Ltd

Summary

Price
Save 75%
£12 inc VAT (was £49)
Offer ends 31 August 2025
Study method
Online, On Demand What's this?
Duration
5.4 hours · Self-paced
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Digital Certificates - Free
  • Hardcopy Certificates - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1,532 students purchased this course

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Overview

Administration & Reception (Receptionist) Training - Level 3 Office skills Diploma with Free Certificate - COD Certified & QLS Endorsed.

According to the UK government's National Careers Service, there were approximately 2.6 million people employed in different administration as receptionist roles in the UK in 2022. And the average salary for an administrative assistant in the UK is £18,000-£24,000 per year, while a receptionist can expect to earn £15,000-£220,000 per year. Think about these huge opportunities to see yourself in the receptionist position in any office or administration you desire. Keeping this in mind, we have developed this Administration & Reception (Receptionist) Training so that you can take your career one step ahead TODAY.

Learning Outcomes of Administration & Reception (Receptionist) Office skills Training

  • Learn about the responsibilities of a personal assistant & receptionist.
  • Administrative responsibilities of a receptionist.
  • Enhancements to business phone abilities.
  • Represent your supervisor as well as the company.
  • Investigate proper business behaviour.
  • Provide excellent customer service.

Additional Gift with this Administration & Reception (Receptionist) Office skills Training

  • Course 01: Time Management in the Workplace
  • course 02: Minute Taking (Gift)
  • Course 03: Life Coaching

Key Features of Administration & Reception (Receptionist) Training:

  • CPD QS Accredited
  • QLS Endorsed
  • Instant PDF certificate for courses
  • Fully online, interactive Administration & Reception (Receptionist) Training course with audio voiceover

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

TOP Reviews

1 Nov 2024

★★★★★ ''I enjoyed this course. The modules very precise, easy to understand and very informative. It was very great value for my money. Thank you.''

Reviewed by Mbafan Ezike

25 Oct 2024

★★★★★ ''Excellent content. The information are well-structured, helps making learning and understanding easier.''

Reviewed by Shumina Begum

12 Oct 2024

★★★★★ ''I couldn’t be more satisfied with the experience. The course content was well-structured, covering all the essential aspects of office administration and receptionist duties, from communication skills to organising tasks efficiently. The videos were clear and easy to follow, and I appreciated the flexibility to study at my own pace which made the learning process much smoother.''

Reviewed by Sayo Idoje

Achievement

Certificates

Digital Certificates

Digital certificate - Included

Hardcopy Certificates

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

40 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
23
lectures
5h 27m
total

    • 1: Module 01: Administration Support Assistant 10:24
    • 2: Module 02: Personal Assistant 10:33
    • 3: Module 03: Administration & Office skills 06:33
    • 4: Module 04: Skills of an Effective Administrator 08:46
    • 5: Module 05: Administration Receptionist Skills 14:09
    • 6: Module 06: Business Telephone Skills for Admin & Receptionist 11:03
    • 7: Module 07: Representing Your Boss and Company 23:01
    • 8: Module 08: Business Etiquette 11:26
    • 9: Module 09: Mail Services and Shipping 17:14
    • 10: Module 10: Travel Arrangements 14:19
    • 11: Module 11: Organising Meetings and Conferences 17:23
    • 12: Module 12: Diary Management and Note-taking 14:55
    • 13: Module 13: Time Management for Admin & Receptionist 23:14
    • 14: Module 14: Record Keeping and Filing Systems 17:29
    • 15: Module 15: Business Writing Skills 28:35
    • 16: Module 16: Organisational Skills 17:05
    • 17: Module 17: Communication Skills 16:20
    • 18: Module 18: Customer Service & Receptionist Skills 09:53
    • 19: Module 19: Effective Planning and Scheduling 33:18
    • 20: Module 20: Invoicing Petty Cash 17:38
    • 21: CPD Certificate 01:00 PDF
    • 22: Leave a Review 01:00 PDF
    • 23: Get Your QLS Certificate 01:00 PDF

Course media

Description

This Administration & Reception (Receptionist) Training course is intended to provide learners with the information and skills required to flourish their administrative and office skills along with handling reception.

This Administration & Reception (Receptionist) Training is a complete guide to learning everything about office administration, which will also teach you the fundamental duties of a receptionist. So, whether you are working in administration as a receptionist or want to improve your skills to boost your receptionist career, you are highly recommended to take this course.

Administration & Reception (Receptionist) Office skills Training Curriculum

The detailed curriculum outline of our Administration & Reception (Receptionist) Office skills Training Course is as follows:

  • Administration Support Assistant
  • Personal Assistant
  • Administration & Office skills
  • Skills of an Effective Administrator
  • Administration Receptionist Skills
  • Business Telephone Skills for Admin & Receptionist
  • Representing Your Boss and Company
  • Business Etiquette
  • Mail Services and Shipping
  • Travel Arrangements
  • Organising Meetings and Conferences
  • Diary Management and Note-taking
  • Time Management for Admin & Receptionist
  • Record Keeping and Filing Systems
  • Business Writing Skills
  • Organisational Skills
  • Communication Skills
  • Customer Service & Receptionist Skills
  • Effective Planning and Scheduling
  • Invoicing Petty Cash

Certification

Once you’ve successfully completed your Administration & Reception (Receptionist) Office skills Training course, you will immediately be sent a digital certificate.

Endorsement

This course is endorsed by the QLS - the Quality Licence Scheme. The certificate is available and it comes with the title: Diploma in Office Skills & Receptionist at QLS Level 5.

Who is this course for?

This Administration & Reception (Receptionist) Office skills Training is ideal for the following:

  • Personal Assistant
  • Executive Personal Assistant
  • HR Assistant
  • Administrative Personal Assistant
  • Medical Receptionist
  • Office Admin & Receptionist

Requirements

Learners do not require any prior qualifications to enroll in this Administration & Reception (Receptionist) Training course.

Career path

You can explore popular and in-demand careers associated with this Administration & Reception (Receptionist) Training course after completing it. Some job fields you can look into are:

  • Secretarial Manager
  • Secretarial Administrator
  • Admin & Receptionist
  • Admin Assistant

Questions and answers

No questions or answers found containing ''.

asisat asked:

Is the 10 hour for one day or for how many days also how many day week or month are you going to do the course

Answer:

Dear Asisat, Thank you for your query. The duration of the course is 10 hours. However, you will get lifetime access to the course and you can complete the course at your own pace.

This was helpful. Thank you for your feedback.
Natalie asked:

Hi, I was just wondering if this course is any good for people who haven’t done any receptionist or administrative roles before?

Answer:

Dear Natalie, Thanks for your question. Yes, you can still do the course even if you do not have any receptionist or administrative roles before.

This was helpful. Thank you for your feedback.
Lozza asked:

Hi, What certificate do we achieve at the end of this course if passed successfully?

Answer:

Dear Lozza, Thank you for your query. You will get a CPD QS accredited certificate upon successful completion of the course.

This was helpful. Thank you for your feedback.
tony asked:

Hi when you have finished a course can you put it on your CV tony

Answer:

Hi Tony, Yes, once you’ve completed a course, you can definitely add it to your CV. It’s a great way to showcase your skills, commitment to learning, and areas of expertise.

This was helpful. Thank you for your feedback.
Diane asked:

Hi. Currently I only have an iPad. Can I complete the course on this?

Answer:

Dear Diane, Yes, you can complete the course on an iPad as long as you have internet access.

This was helpful. Thank you for your feedback.
tony asked:

hi is the a pass rate for all the course

Answer:

Hi Tony, If you complete 95% of this on demand course, you are eligible to get the course completion certificate.

This was helpful. Thank you for your feedback.
tony n wales asked:

hi how much is the paper certificater plz

Answer:

Hi Tony, The hard copy certificate is free, but there is a delivery charge. You can check on the latest delivery charge from the description of the course listing.

This was helpful. Thank you for your feedback.
tony asked:

Hi how do you pay for the course I have found 4 that I wood love to do tony n/wales

Answer:

Hi Tony, To purchase the course, please click on the link, add it to your basket, and proceed to checkout. Once the payment is completed, you will receive your access details within a few hours of your purchase.

This was helpful. Thank you for your feedback.
Ihtiraam asked:

Hello, I was wondering if at the end of this course there is any sort of assessment or exam? Thank you

Answer:

Dear Ihtiraam, Thanks for your query. Yes, there will be an MCQ exam or written assignment at the end of the course. Thanks

This was helpful. Thank you for your feedback.
Katie asked:

I haven't worked in the industry for ten years is this suitable to refresh skills

Answer:

Dear Katie, Thank you for the question! Yes, this course is perfect to update your skillset, regain confidence, and ease back into the workforce, ensuring you're ready to tackle current challenges and opportunities with a fresh perspective. Regards, Training Express

This was helpful. Thank you for your feedback.
Alicia asked:

How do you get your certificate when you successfully passed, so does it get sent out for you or is it just via PDF download?

Answer:

Hi Alicia Thank you for your query. You can download the PDF certificate instantly and also order a hard copy, which will be sent to your address

This was helpful. Thank you for your feedback.
md tufail asked:

Hi can i have a look the demon od certificate please

Answer:

Dear MD, Thanks for your question. Please check the course media section to find a sample of the certificate. Thanks

This was helpful. Thank you for your feedback.
Ask a question

Reviews

4.5
Course rating
91%
Service
91%
Content
91%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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