Office Administration

In today's fast-paced work environment, office administration is the backbone of every successful organisation. A competent office administrator is crucial to ensure the smooth running of a business. The Office Administration course provides learners with the essential skills required to become successful office administrators. For instance, learners will explore how to communicate effectively, manage time and stress, negotiate, and resolve conflicts.

According to a recent study, companies with skilled office administrators have higher productivity levels and are more likely to achieve their goals. The course content includes business writing, communication skills, organisational skills, negotiation techniques, stress management, conflict management, and time management. Enrol in this course today and acquire the necessary skills to become a competent office administrator.

Learning Outcomes:

• Develop communication and interpersonal skills
• Demonstrate organisational and time management skills
• Exhibit effective business writing and presentation skills
• Apply negotiation and conflict resolution techniques
• Employ stress management techniques to improve productivity
• Manage meetings and feedback effectively

Meet the Accreditation

The CPD Quality Standards (CPD QS) assure the Office Administration course training and learning activities are relevant, reliable, and upto date.

Why People Enrol this Course From One Education:

• Eligibility for an Endorsed certificate upon successful completion of the course
• Learning materials of our course contains engaging voiceover and visual elements for your comfort
• Get 24/7 access to all course content for a full year
• Complete the course at your own pace
• Each of our students gets full tutor support on weekdays (Monday to Friday)
• Efficient assessments and instant results upon completion of our course

This course is designed with the following modules:

Module 1:
Introduction to Office Administration

• What does an Office Administrator Do?
• What are the Requirements for being a Successful Office Administrator
• Essential Skills for an Office Administrator
• How to Become an Office Administrator

Module 2:
Skills of an Effective Administrator

• Introduction
• Three Skills Approach
• Tips on How to Develop These Skills

Module 3:
Business Writing Skills

• Structures of Business Documents
• Structures of Other Official Documents
• Editing and Proofreading

Module 4:
Communication Skills

• Components of Communication Process
• Effective Listening Skills
• Verbal Communication
• Non-Verbal Communication

Module 5:
Managing Meetings and Giving Feedback

• Managing Meetings
• Presentation Tips
• Pumping up a Presentation

Module 6:
Organisational Skills

• Examine current habits and routines that are not organised
• Learn to prioritise your time schedule and daily tasks
• Determine ways of storing information and supplies

Module 7:
Telephone Etiquette

Module 8:
Negotiation Techniques

• Basic Types of Negotiations
• Phases of Negotiation
• Negotiation Techniques
• Strategies for Identifying Mutual Gain

Module 9:
Conflict Management

• Definition of Conflict
• Benefits of Confrontation
• Prevention of Conflicts

Module 10:
Stress Management

• Definition of Stress
• Meaning of Stress
• Understanding Stress
• How Stress Arises?

Module 11:
Time Management

• Activities Planning and Prioritising
• Overcoming Procrastination
• Crisis Handling
• Organising Workspace to Make Better Use of Time

How is the Course assessed?

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the Office Administration, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying —

• Within the UK: £109
• International: £109 + £10 (postal charge) = £119

CPD Accredited Certification from One Education

After successfully completing this Office Administration course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from One Education.

Certification is available in both PDF & hardcopy format, which can be received by paying —

• PDF Certificate: £9
• Hardcopy Certificate (within the UK): £15
• Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

This course is ideal for

• Individuals seeking to become office administrators
• Existing office administrators looking to enhance their skills
• Professionals looking to improve their communication and organisational skills
• Anyone interested in pursuing a career in office administration

There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course.

The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Many job roles will be available for you to explore after completing this course. This also increases your competency to be eligible for promotions at work. You explore jobs, such as:

• Receptionist (£18,000 - £22,000)
• Administrative Assistant (£18,000 - £25,000)
• Executive Assistant (£25,000 - £35,000)
• Office Manager (£25,000 - £40,000)
• HR Administrator (£20,000 - £30,000)

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