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    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Effective communication skills are at the heart of professional success. People who can communicate well can express their needs clearly and are able to respond constructively to the needs of others. Effective communicators are able to control their voice, tone and body language. …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    A person can only do so much. If you want to accomplish more – and create opportunities for others to expand their skills – you must learn to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ help individuals to improve productivity, optimise efficiency, develop o …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and …
    £495
  • CPD The Executive PA Manager

    Global PA Association
    Classroom based course with training materials and tutor support
    • 46 enquiries
    • Classroom - Central London
    • 1 day · Part-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Do you wish to know how you can develop your Executive PA potential into Management? Research shows that the role of PAs, Executive PAs and Executive Assistants is now 60% managerial plus As technology has advanced PAs are taking on more responsibility on behalf of their Manager …
    £425
  • CPD The Strategic Business Support PA

    Global PA Association
    Classroom based course, tutor support CPD ILM
    • 12 enquiries
    • Classroom - Central London
    • 7 hours · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    The Strategic Business Support PA Masterclass is Day 1 of the ILM Accredited 7 Key Skills PA Management Programme developed by the Global PA Association, which is a global leader in development of the Executive Assistant & PA Profession. You have the option to attend 1 or 2 d …
    £425
  • ILM & CPD Executive PA Business Diploma Classroom

    Global PA Association
    Classroom based course with study materials, tutor support
    • 55 enquiries
    • Classroom - Central London
    • 3 days · Full-time
    • Certificate(s) included
    • 25 CPD points
    • Tutor support
    Great service
    The Global PA Business Diploma has been designed for Executive Assistants, Executive PAs, Personal Assistants, Office Managers, Team Assistants who wish to advance their business and management skills and capabilities to become a proactive contributor at Senior Management level T …
    £1,530
  • CPD Executive PA Communication Masterclass

    Global PA Association
    Classroom based course with tutor support
    • 16 enquiries
    • Classroom - Central London
    • 7 hours · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Do you wish to start a career as an Executive PA or do you want to become a more comprehensive Executive PA, skilled in effective communication and feeling confident? We can assist you with this. Global PA Training Academy are world leaders in the training and development of PAs, …
    £425
  • CPD Executive PA Evolving Role Classroom

    Global PA Association
    Classroom based course with tutor support
    • Classroom - Central London
    • 7 hours · Part-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    The Evolving Executive Assistant Masterclass - Staying Visible & Relevant in a Digital Working World The focus of this 1 Day Masterclass is how to stay visible and relevant in the 'New Tech Business World' and showcase your skillset to increase your value and presence at work …
    £425
  • Presentation Skills Training Course face to face

    Aspire Leadership Limited
    A One Day Presentation Skills Training Course, CPD accredited , certificate available on completion,
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    A one day presentations skills programme run live online from 9:30am to 5:00pm
    £732
  • Train the Trainer/facilitator face to face

    Aspire Leadership Limited
    A One Day Train the Trainer & Facilitator Training Course, CPD accredited
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    A One Day Train the Trainer & Facilitator Training Course delivered live online with a maximum group size of eight to give you the very best learning experience.
    £690
  • Line Management Training Face to Face

    Aspire Leadership Limited
    A two day Line management training programme delivered face to face - CPD accredited
    • Classroom - Central London
    • 15 hours · Part-time or full-time
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    A practical two day line management programme delivered face to face for new line managers as well as more experienced people managers.
    £1,194
  • Women In Management Training Face to Face

    Aspire Leadership Limited
    A One Day face to face Training Course for Women Drivers - CPD accredited
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    A one day course delivered live online for women in management roles or wanting to step into management roles.
    £690
  • Influencing & Communication Skills Face to face

    Aspire Leadership Limited
    A One Day Influencing & Communication Skills Training Course - CPD accredited - delivered face to face.
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    On this one day course we explore how to flex your individual communication style to influence and motivate people in different arenas and with different personality types. Communication can and often does go wrong, in so many ways. Fortunately, a little understanding of the comm …
    £690
  • Personal Impact and Assertiveness Skills face to face

    Aspire Leadership Limited
    One day Personal Impact and Assertiveness Training Course delivered by expert facilitators - CPD accredited
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    This is a CPD accredited one day course delivered live online by our expert facilitators. Understanding how you come across to others is at the heart of good communication skills. Being able to choose your response to any given situation rather than adopting a knee jerk reaction …
    £690
  • Networking Training Course Face to Face

    Aspire Leadership Limited
    A networking training session delivered live online by one of our expert facilitators - CPD accredited
    • Classroom - Central London
    • 3 hours · Part-time or full-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Business networking events can be a daunting prospect: Standing on the side-lines looking out at a sea of unknown faces, not knowing where to begin, how to join a group or individual and get beyond the small talk of, “What do you do?”, or the weather. Worse, the one person you wa …
    £312
  • Leadership Skills Training Face to Face

    Aspire Leadership Limited
    A two day expert Leadership Skills training programme delivered face to face by our expert trainers, CPD accredited.
    • Classroom - Central London
    • 15 hours · Part-time or full-time
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    We want to help you to be the best leader you can be. Our two day leadership development training course is designed for people wanting to develop their full leadership potential. You are already successful in your career and interested in progressing further with a Leadership st …
    £1,380
  • Strategic Planning Course Face to Face

    Aspire Leadership Limited
    A One Day Strategic Planning Training Course delivered face to face and led by our expert trainers, CPD accredited
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    A strategic planning training course that demystifies the whole process and provides a practical approach to understanding strategy and strategic thinking. Strategic planning is an essential business management skill: coming up with a vision for a better, brighter future and tran …
    £690
  • Equality, Diversity, and Inclusion Training Face to Face

    Aspire Leadership Limited
    A one day public equality, diversity inclusion training course delivered face to face
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • 6 CPD points
    This equality, diversity and inclusion (EDI) training course is designed for D&I working parties, Senior Leaders, or any groups who want to come together and bridge the gap between good intentions and a tangible way forward for the business. The equality, diversity and inclus …
    £690
  • Accounting Treatment of Financial Operations

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • 29 enquiries
    • Classroom - South West London
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    Understanding and interpreting financial operations is essential for all levels within a business, both within and outside of the finance department in order to fully contribute to the success of the business. In this course you will be trained in a full scope of financial oper …
    £4,320
  • Advanced Skills of the Bid and Tender Management Process

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • Classroom - South West London
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    This course has been designed to assist procurement specialists in the development of realistic and measurable evaluation criteria, thus allowing them to evaluate and differentiate between bids while ensuring the process is complete and fair.
    £4,320
  • Advanced Concepts for Total Quality Management

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • Classroom - South West London
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high …
    £4,320
  • Operational Excellence

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • 23 enquiries
    • Classroom - South West London
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    Operations management is concerned with the ways of achieving the most effective and efficient use of an organization’s resources, such as its financial and human resources, its capital resources and its raw materials. Although operations management is often a specialist busine …
    £4,320
  • Management of Diabetes

    EF Training and Consultancy
    Class room base course with group work
    • 28 enquiries
    • Classroom - South West London
    • 1 day · Full-time
    • 6 CPD points
    Diabetes is a lifelong condition that causes a person's blood sugar level to become too high. This course has been designed for anyone who wants to expand their knowledge of diabetes. Whether the topic is relevant in your line of work, or you have personal connections to the dise …
    £90

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