Skip to content

Find courses near

Search results

  • People Management Skills

    Practical Training for Professionals
    • 18 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints and tips to hone existing skills Frequently the pressures of the business need can create tension which, in turn, can lead to difficult situat …
    £576
  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This team building course deals with those aspects which encourage team players to work well together through practical sessions which highlight the best approaches for success. This Team Building course is available throughout the UK. CPD Value 5.5 Hours
    £576
  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516
  • The Creative Trainer

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    PTP's Creative Trainer course has been designed for anyone who has experience of delivering training and is looking for some innovative ways to engage learners and make their training sessions more lively and interesting. This The Creative Trainer course is available througho …
    £576
  • The Internal Consultant

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    There comes a time when your specialist knowledge as professional doesn't go far enough. Senior management will be looking for you to make the transition to internal consultant and become more active in helping to shape the Organisation. This change requires a new set of skills …
    £576
    • Classroom - Birmingham
    • Part-time
    • 11 CPD points
    • Tutor support
    A manager's effectiveness depends on the manager! This 2 day course provides a unique opportunity for a manager, or aspiring supervisor / manager, to step back and critically review how they manage and lead others. The review is very interactive and the course content very prac …
    £1,140
  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of custome …
    £516
  • Cutting Costs and Waste in Your Office

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    An inspirational and practical course that explores where and how we can cut waste in the office through environmental and managerial strategies. This Cutting Costs and Waste in Your Office course is available throughout the UK. CPD Value 5.5 Hours Course Locations Cutt …
    £516
  • CV Writing and Interview Confidence Building

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This course has been designed to support those who are looking for a new job or those who find themselves in the position of having to find another role. The course focuses on improving delegates CV writing skills as well as build delegates confidence in preparing for and atten …
    £516
  • Dealing with Difficult People

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people. This Dealing with Difficult People course is available throughout the UK. CPD …
    £516
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Dealing with Incoming Calls Positively - Overview The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and w …
    £516
  • Delivering Excellence Via Email - Half Day (am)

    Practical Training for Professionals
    • Classroom - Birmingham
    • Full-time
    • 3 CPD points
    • Tutor support
    This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are high …
    £228
  • Performance Coaching - Half Day (pm)

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 3 CPD points
    • Tutor support
    This Performance Coaching course will help delegates appreciate how coaching can support an individual’s performance and assist them to achieve strategic and personal objectives. It will focus on using a proven coaching model and recognise the core attributes of an effective co …
    £228
  • Performance Management

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    The skills needed to manage employees performance should be part of every manager's repertoire. Unfortunately, most managers are expected to just do it without being shown how. This course outlines those skills and gives managers practical ways to help employees set and achieve …
    £576
  • Developing Your PA Potential to Ensure Success

    Practical Training for Professionals
    • 57 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The developing your PA potential course is designed for all PAs or Executive Secretaries who would like to improve and develop their PA skills. This course will look at your key areas and give you a thorough understanding of what is expected, and how to manage those expectation …
    £576
  • Essential Leadership Practices - Half Day (am)

    Practical Training for Professionals
    • Classroom - Birmingham
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    This Essential Leadership Practices course will help delegates understand and appreciate then core skills and practices of effective leaders. It will highlight key differences between managers and leaders, establish why they need each other and clarify who should do what, when …
    £220
  • Personal Effectiveness

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This course is designed for those who wish to improve their level of personal effectiveness in the workplace. It aims to increase participants self awareness of their own behaviours and the impact these behaviours have on others. Would you like to: • Improve your performance …
    £576
  • Personal Organisation Skills for Secretaries & PAs

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This course is intended to complement People Management Skills for Secretaries and Pas , but can be taken alone. The focus here is on improving the organisational skills needed in changing times, particularly when asked to manage small projects like events, conferences, office …
    £576
  • Persuasive Presentations - (2 Days)

    Practical Training for Professionals
    • Classroom - Birmingham
    • 2 days · Part-time
    • 55 CPD points
    • Tutor support
    A key objective of a presentation is to persuade and convince your audience. This 2-day presentation skills course will help those attending develop, design and deliver persuasive presentations. A very practical course; you will have the opportunity to make several presenta …
    £1,140
  • Finance for Marketing and Sales People

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate how their negotiations affect the financial performance of their company. The programme is brisk and interactive and i …
    £576
    • 23 enquiries
    • Classroom - Birmingham
    • 2 days · Full-time
    • 11 CPD points
    • Tutor support
    Understanding the financials has never been more important for the managers and leaders of organisations. Better decision making results from an improved understanding of the numbers and therefore better profits and cash flow. This highly practical and engaging two-day progra …
    £1,140
  • First Line Manager Skills

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    First Line Managers in an organisation have often been promoted within from a technical or specialist job or have come in from another organisation. In both cases there will be many new skills to learn and this course will enable you to become more focussed on the objectives …
    £576
  • Gaining Commitment on the Telephone

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised …
    £576
  • Practical Project Management (2 day course)

    Practical Training for Professionals
    • 25 enquiries
    • Classroom - Birmingham
    • Part-time
    • 11 CPD points
    • Tutor support
    This course is designed for those who need a practical hands-on approach to managing projects, without it getting “heavy”. It covers all aspects of a project’s life cycle, from the project start-up sequence, application of monitoring & control to keep it on-track, and inclu …
    £1,140
  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delega …
    £516

FAQs