NCFE Level 2 Certificate in Principles of Customer Service
Oxbridge
Develop key skills in customer service to overcome expectations, improve loyalty and positive experiences
- Online
- 180 hours · Self-paced
- Regulated qualification
- Exam(s) included
- 180 CPD points
- Tutor support
...you. On this customer service course you will: Understand excellent service and why it is important Identify what customers want Devise a plan for service excellence Deliver a service excellence project Monitor and assess the effectiveness of the plan Maintain service excellence in
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