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PA Telephone Skills Certificate

Be-a.co.uk

Summary

Price
£20 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs.

This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.

CPD

1 CPD hours / points
Accredited by Centre of CPD Excellence

Description

You Will Learn:
  • How to make the best first impression by using the right greetings and being charming
  • The perfect timing when taking calls
  • How to be organised and efficient when taking and delivering messages
  • How to be calm and professional under pressure
Benefits of Taking This Course:
  • You will have the skills to help you in your PA role
  • You could improve your chances of receiving a promotion
  • You will improve your relationship with your boss and ensure a smooth office process
  • You will avoid the potentially devastating consequences of jeopardising important company relationships

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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