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People Management Skills for Secretaries & PAs

Practical Training for Professionals

Summary

Price
£576 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students
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Location & dates

Showing classrooms near 'Croftfoot'
Location

Address
Edinburgh Training and Conference Venue
16 St. Mary's Street
EDINBURGH
Midlothian
EH11SU
United Kingdom
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Address
Cheadle House
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
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Address
Park Plaza Leeds
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
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Address
Somerset House
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
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Overview

This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.

This People Management Skills for Secretaries & Pas course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

People Management Skills for Secretaries & PAs London
People Management Skills for Secretaries & PAs Manchester
People Management Skills for Secretaries & PAs Nottingham
People Management Skills for Secretaries & PAs Birmingham
People Management Skills for Secretaries & PAs Bristol
People Management Skills for Secretaries & PAs Edinburgh
People Management Skills for Secretaries & PAs Leeds

What is CPD?

CPD

6 CPD hours / points
Accredited by Approved By Law society

Description

09:30 - 10:00 Coffee, Course Objectives & Personal Objectives

10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)

10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)

10:45 - 11:00 Coffee break

11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)

11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)

12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)

12:30 - 13:30 Lunch

13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)

14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)

14:30 - 15:00 Optimising communications
(A look at how to really make a point!)

15:00 - 15:15 Tea!)

15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)

16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)

16:30 Summary & Action Plans Agreed


People Management Skills for Secretaries & PAs - Benefits

  • How to develop strong working relationships, including the boss!
  • How to improve the quality of listening and communication skills
  • How to increase delegation when they don't have a team to delegate to!
  • How to improve influencing skills
  • The assertive way to being firm and fair
  • Opportunity to work of real issues

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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