Personal Assistant Training

Are you ready to excel as a Personal Assistant? Our comprehensive training program is designed to equip you with the essential skills and knowledge needed to thrive in this dynamic role. Whether you're new to the field or looking to enhance your existing skills, our modules cover everything from basic administrative tasks to advanced management techniques.

Key Features:

• CPD Certified
• Free Certificate from Reed
• CIQ Approved
• Developed by Specialist
• Lifetime Access

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Section 1: Core PA Responsibilities 1:46:04

  • 1: Module 01: Introduction to the Role and Responsibilities of a Personal Assistant 10:33
  • 2: Module 02: Reception Duties: Managing First Impressions 14:09
  • 3: Module 03: Organising Meetings, Conferences, and Events 17:13
  • 4: Module 04: Telephone Etiquette and Professional Communication 10:58
  • 5: Module 05: Essential Business Writing Skills 27:05
  • 6: Module 06: Improving Interpersonal Communication Skills 16:12
  • 7: Module 07: Delivering Outstanding Customer Service 09:54

• Section 2: Office Management and Administration 1:59:22

  • 8: Module 08: Effective Planning, Scheduling, and Prioritising 34:18
  • 9: Module 09: Handling Invoices, Petty Cash, and Expense Management 18:19
  • 10: Module 10: Managing Mail, Shipping, and Courier Services 17:07
  • 11: Module 11: Strengthening Organisational Skills for Efficiency 17:07
  • 12: Module 12: Professionalism and Ethics in Office Administration 15:03
  • 13: Module 13: Record Keeping and Filing Systems Best Practices 17:28

• Section 3: Professional Growth and Skills 1:02:24

  • 14: Module 14: Representing Your Boss and Organisation with Confidence 24:05
  • 15: Module 15: Mastering Time Management for Personal Assistants 23:05
  • 16: Module 16: Coordinating Travel and Itinerary Arrangements 14:14
  • 17: CPD Certificate - Free 01:00

In this Personal Assistant Training course, learners will gain essential skills to excel in administrative roles. They will develop proficiency in managing meetings and conferences, handling business communications effectively through phone and writing skills, and providing excellent customer service. The course teaches organizational skills crucial for maintaining efficient workflows, including planning, scheduling, and managing petty cash and invoicing. Learners will also understand the importance of maintaining records and filing systems accurately, reflecting high standards of professionalism and ethics.

They will learn how to represent their employers professionally and manage time effectively, ensuring tasks are completed efficiently. Additionally, the course covers arranging travel and handling mail services, equipping learners with comprehensive skills needed to support executives and manage office operations smoothly.

Course Curriculum

• Module 01: Introduction to the Role and Responsibilities of a Personal Assistant
• Module 02: Reception Duties: Managing First Impressions
• Module 03: Organising Meetings, Conferences, and Events
• Module 04: Telephone Etiquette and Professional Communication
• Module 05: Essential Business Writing Skills
• Module 06: Improving Interpersonal Communication Skills
• Module 07: Delivering Outstanding Customer Service

• Module 08: Effective Planning, Scheduling, and Prioritising
• Module 09: Handling Invoices, Petty Cash, and Expense Management
• Module 10: Managing Mail, Shipping, and Courier Services
• Module 11: Strengthening Organisational Skills for Efficiency
• Module 12: Professionalism and Ethics in Office Administration
• Module 13: Record Keeping and Filing Systems Best Practices

• Module 14: Representing Your Boss and Organisation with Confidence
• Module 15: Mastering Time Management for Personal Assistants
• Module 16: Coordinating Travel and Itinerary Arrangements

Learning Outcomes:

• Describe the role of a Personal Assistant and Receptionist efficiently.
• Manage meetings and conferences effectively using appropriate organizational skills.
• Demonstrate proficiency in business telephone and writing etiquette.
• Apply effective communication and customer service techniques in professional settings.
• Utilize planning, scheduling, and time management skills optimally.
• Execute travel arrangements and manage record keeping with accuracy and confidentiality.

• Individuals aspiring to work as Personal Assistants or Receptionists.
• Professionals seeking to enhance their administrative and organizational skills.
• Graduates preparing for roles in business support and office management.
• Career changers interested in administrative careers in various industries.
• Anyone wanting to develop comprehensive office and administrative competencies.

• Receptionist
• Executive Assistant
• Administrative Officer
• Office Manager
• Events Coordinator
• Travel Coordinator

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