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143

Intermediate Personal development courses in London offering tutor support

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  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, ena …
    £516
  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. This Customer Excellence for Finance Staff course is available throughout the UK. CPD Value 5.5 Hours Course Loca …
    £516
  • Motivation Skills Masterclass

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    Motivation is key to any successful people management role; firstly understanding what makes individuals tick, and, secondly, how we can successfully motivate people in our teams. This course is designed to help managers develop their motivational techniques, by understanding …
    £576
  • Networking For Success

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    How many times have you heard yourself or others say: ‘It’s not what you know but who you know’? Well, how will anyone know what you know if they don’t have the opportunity of meeting with you? Successful professionals understand that networking is vital in order to build relat …
    £576
  • People Management Skills for Secretaries & PAs

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    This course is intended to complement Personal Organisation skills for Secretaries and PAs , but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure succe …
    £576
  • Performance Appraisals Masterclass - Half Day (pm)

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 3 CPD points
    • Tutor support
    This is a practical half day Masterclass designed to allow you to review and assess your effectiveness in appraising the performance of others by understanding appraisal pitfalls and barriers and how to deal with them. You will also receive specific guidelines for practical a …
    £228
  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    This team building course deals with those aspects which encourage team players to work well together through practical sessions which highlight the best approaches for success. This Team Building course is available throughout the UK. CPD Value 5.5 Hours
    £576
  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516
  • The Creative Trainer

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    PTP's Creative Trainer course has been designed for anyone who has experience of delivering training and is looking for some innovative ways to engage learners and make their training sessions more lively and interesting. This The Creative Trainer course is available througho …
    £576
  • The Internal Consultant

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    There comes a time when your specialist knowledge as professional doesn't go far enough. Senior management will be looking for you to make the transition to internal consultant and become more active in helping to shape the Organisation. This change requires a new set of skills …
    £576
  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of custome …
    £516
  • Cutting Costs and Waste in Your Office

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    An inspirational and practical course that explores where and how we can cut waste in the office through environmental and managerial strategies. This Cutting Costs and Waste in Your Office course is available throughout the UK. CPD Value 5.5 Hours Course Locations Cutt …
    £516
  • CV Writing and Interview Confidence Building

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This course has been designed to support those who are looking for a new job or those who find themselves in the position of having to find another role. The course focuses on improving delegates CV writing skills as well as build delegates confidence in preparing for and atten …
    £516
  • Dealing with Difficult People

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people. This Dealing with Difficult People course is available throughout the UK. CPD …
    £516
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Dealing with Incoming Calls Positively - Overview The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and w …
    £516
  • Delivering Excellence Via Email - Half Day (am)

    Practical Training for Professionals
    • Classroom - City of London
    • Full-time
    • 3 CPD points
    • Tutor support
    This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are high …
    £228
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and e …
    £516
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and hones …
    £576
  • Performance Coaching - Half Day (pm)

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 3 CPD points
    • Tutor support
    This Performance Coaching course will help delegates appreciate how coaching can support an individual’s performance and assist them to achieve strategic and personal objectives. It will focus on using a proven coaching model and recognise the core attributes of an effective co …
    £228
  • Developing Major Accounts

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This developing major accounts course is essential for any salesperson trying to develop a major account. Delegates learn how to identify key influencers in the organisation, assess the political strengths and weaknesses of their contacts and allocate sales time accordingly. De …
    £516
  • Developing Your PA Potential to Ensure Success

    Practical Training for Professionals
    • 57 enquiries
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The developing your PA potential course is designed for all PAs or Executive Secretaries who would like to improve and develop their PA skills. This course will look at your key areas and give you a thorough understanding of what is expected, and how to manage those expectation …
    £576
  • Effective Management of Your Team

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This Effective Management of Your Team course is designed to help managers develop their leadership style further and use team empowerment as an effective delegation method, through the sharing of information, creating autonomy and the development of self-directed teams with se …
    £576
  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and …
    £516
  • Performance Review Skills

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    The rules for work have changed and we all have to perform better, work smarter, stay motivated, and achieve specific objectives – and if you are a manager or supervisor you have to lead individuals and teams to do the same. Most managers are expected to do all of this without …
    £576
  • Personal Development for Professionals

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    What do you want? You cannot have everything but you can certainly have more than you have at the moment. Your potential is an unlimited future. Of course, there are some limits but they are usually of quantity rather than quality. For some people success is more money, a bigge …
    £576

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