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  • Advanced Telephone Prospecting

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...Overview This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from …
    £468
  • Appraisee Training Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...perceived developments, tips for preparation) 12.45 - 13.45 Lunch Break 13.45 - 14.45 The Appraisal Interview (Relationship achieving, interpersonal skills, problem issues, conversation skills, questioning techniques) 14.45 - 15.30 Target Setting (SMART targets, personal objectives …
    £576
  • Appraising Performance Effectively

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...how to handle difficult conversations.) 16:00 - 16:30 Personal Performance Improvement Plan (Using self analysis to identify personal development areas and creating a plan to deliver results.) 16:30 - 17:00 Summary, Personal Action Plan and Evaluation Appraising Performance Effectively …
    £576
  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...Brand Building with the Public - Overview This brand building course introduces the fundamentals of brand identity and running a brand centre. Areas covered include: What makes a good brand? Objectives when interacting with the public. This Brand Building with the Public course …
    £516
  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516
  • Coaching Skills for Managers

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Coaching Skills - Overview This coaching skills course focuses on how managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates can adopt a style that best suits them. This coaching skills training course is availabl …
    £576
  • Senior Management Skills

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    This Senior Management Skills course is designed to support delegates who wish to accelerate their own development within Management. It is designed to provide managers who are committed to progression with an understanding of how to develop their career to the next …
    £576
  • Stress Busters - Half Day (pm)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    ...stressful situations. Rather than a “talking shop”, this course is designed to give delegates the chance to practice a variety of stress management techniques, so they may select what works best for them (NB, no alcohol will be served!) CPD Value 3 Hours Stress Busters - Half …
    £220
  • Stress Management for Professionals

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...balance you want. This Stress Management training course is available throughout the UK. CPD Value 5.5 Hours Stress Management - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Clarifying what Causes You Stress and what Personal Reactions You Have To It …
    £576
  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...inspirational course that increases your skills in leadership, management, motivation techniques and conflict resolution. CPD Value 5.5 Hours 9.30-10.00: Coffee and Intro. What are the essential skills of a brilliant manager? 10.00-10.30: The importance of setting customer-focused …
    £576
  • Introduction to Facilitation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...it is critical to gain the buy-in of key people to a plan of action. Facilitation is increasingly becoming a required skill of the modern manager who wishes to generate consensus within his team and professionals in support roles who do not have executive authority and need to use facilitation …
    £576
  • Introduction to NLP for Professionals

    Practical Training for Professionals
    • 11 enquiries
    • Classroom - Bristol
    • Full-time
    • 6 CPD points
    • Tutor support
    Introduction to NLP - Overview This NLP training course is designed to introduce delegates to the excellence principles and techniques of Neuro Linguistic Programming (NLP), and how they can be applied in a business context. This Introduction to NLP course is available thro …
    £576
  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30 - 12:30 Incoming Calls - The Basics (First …
    £516
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Bristol
    • 1 day · Part-time
    • 6 CPD points
    ...Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing Calls Bristol Customer Care - Incoming and Outgoing Calls Edinburgh …
    £468
  • Motivation Skills Masterclass

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    Motivation is key to any successful people management role; firstly understanding what makes individuals tick, and, secondly, how we can successfully motivate people in our teams. This course is designed to help managers develop their motivational techniques, by understanding …
    £576
  • People Management Skills for Secretaries & PAs

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...London People Management Skills for Secretaries & PAs Manchester People Management Skills for Secretaries & PAs Nottingham People Management Skills for Secretaries & PAs Birmingham People Management Skills for Secretaries & PAs Bristol People Management Skills for Secretaries …
    £576
  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    This team building course deals with those aspects which encourage team players to work well together through practical sessions which highlight the best approaches for success. This Team Building course is available throughout the UK. CPD Value 5.5 Hours
    £576
  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Telephone Techniques - Incoming & Outgoing Calls - Timetable …
    £516
  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions) 11:00 - 11:30 The Importance of First Impressions & Lasting Impressions …
    £516
  • The Internal Consultant

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    There comes a time when your specialist knowledge as professional doesn't go far enough. Senior management will be looking for you to make the transition to internal consultant and become more active in helping to shape the Organisation. This change requires a new set …
    £576
  • Cutting Costs and Waste in Your Office

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Costs and Waste in Your Office Leeds 9.30-10.00: Coffee and Introduction. Why cutting costs and waste is essential to effective office management? 10.00-10.30: Understand your energy use. Making the difference to company profit and the environment in three simple steps. What can …
    £516
  • CV Writing and Interview Confidence Building

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...& Course Objectives 10.00 Purpose of a CV 10.30 Writing a Winning CV - current best practice:- Personal details to include Developing and tailoring your personal profile Detailing your career history and achievements Training and qualifications, Education and additional …
    £516
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Dealing with Incoming Calls Positively Nottingham Dealing with Incoming Calls Positively Birmingham Dealing with Incoming Calls Positively Bristol Dealing with Incoming Calls Positively Edinburgh Dealing with Incoming Calls Positively Leeds (Split into two groups) …
    £516
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...12:30 - 13:00 Questioning techniques. How different questions can open up conversation. 13:00 - 14:00 Lunch 14:00 - 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and the advantages of using …
    £516
  • Developing Your PA Potential to Ensure Success

    Practical Training for Professionals
    • 56 enquiries
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...weaknesses) 11:00 – 12:30 Understanding your managers (Improving communication channels, what type of manager do you have, and managing their expectations) 13:30 – 14:30 Developing Time Management Skills (Learning techniques to prioritise effectively, avoid time stealers/wasters, and learn …
    £576

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