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In-company PR courses

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  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    The objective of this course is to: Provide participants with an understanding of the common causes of customer conflicts. To equip participants with effective communication skills and techniques to diffuse difficult situations with customers. To teach participants how to identif …
    £1,410

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