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Questioning and Listening Techniques Certificate

Be-a.co.uk

Summary

Price
£12 inc VAT
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
8 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Questioning and Listening Techniques Certificate

Questioning and listening skills are pivotal to effective communication and creating mutual understanding.

These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.

CPD

8 CPD hours / points
Accredited by Centre of CPD Excellence

Description

However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.

What You Will Learn

This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:

  • How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
  • The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
  • How to get the most from colleagues, employers and personal relationships.
  • Effective questioning techniques.
  • Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
  • How to facilitate effective and honest feedback without the emotional 'sting'.
  • How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
  • Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
  • Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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