Skip to content

Resolving Customer Concerns and Objections

Understand how to improve your resolving concerns and objection skills.

Chart Learning Solutions

Summary

Price
£85 inc VAT
Or £28.33/mo. for 3 months...
Study method
Online
Course format What's this?
Reading material
Duration
4 hours · Self-paced
Access to content
3 months
Qualification
No formal qualification

Overview

An objection is an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. It’s means that their values aren’t being met. For many people, resolving objections is the most stressful part of the sale. Ironically however, objections or concerns indicate buying interest and provide critical information for removing road blocks. We will help you to understand the origin of most objections and strategies for resolving concerns. We will help you to understand the secret to preventing objections. An objection or concern isn’t a “no.” It is simply a request for more information.

We have five Resolving Objections and Concerns courses available in this series that focus on:

  1. Psychology objections & concerns
  2. Preventing objections & concerns
  3. Steps for handling objections
  4. Resolving objections scripts
  5. Resolving concerns in large sales

Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Course media

Description

We have five Resolving Objections and Concerns courses available in this series that focus on:

  1. Psychology objections & concerns
  2. Preventing objections & concerns
  3. Steps for handling objections
  4. Resolving objections scripts
  5. Resolving concerns in large sales

Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Learning Outcomes:

On completion of this course/article candidates will be able to:

  • Apply psychological strategies for resolving concerns, explain the difference between objections and conditions for not buying, anticipate and plan for objections, implement the do’s and don’ts of handling objections, apply four rules for resolving major account concerns.

Who is this course for?

Managers, Team Leaders and Young Professionals

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.