Managing the Customer Journey
Alliance Manchester Business School
Elevate customer experience and build business reputation. Classroom based course.
- Classroom
- 4 days · Full-time
- Certificate(s) included
- Tutor support
...basics surrounding customer journey management Explore key aspects of the customer journey, including customer loyalty, relationship dynamics, inspiration, engagement, and co-creation Analyse examples of successful customer experiences within the retail and service industry Day two
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