Sales : How To Build Trust With Customers
Sales : How To Build Trust With Customers | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Exceptional Things about Telephone Sales
Irrespective of extraordinary and ongoing technological advancement, the importance of telephone sales has never faltered. Even today, businesses and organisations all over the world are fundamentally reliant on telesales to get the job done. In the right hands, telephone sales can be even more effective and influential than any kind of in-person selling. That said, getting the most out of any telesales strategy or initiative means first studying its unique mechanics. What many see as the limitations and drawbacks of telephone sales can actually be capitalised on as advantages. Often underrated from a future-focused perspective, telesales continue to prove extraordinary, in terms of both value and consistent profitability for the modern business.
This insightful course has been designed for business owners, managers and anyone working in telephone sales at any level. Discover the importance of building trust as an influential sales tool, along with the different types of negotiation involved in telephone sales. Learn how to maximise the effectiveness of your own telesales skills, or build your knowledge to provide training and support for others.
CPD
Course media
Description
Objectives
- Understand how to build trust and respect with customers and colleagues
Programme Content
Topics
- Building Trust
- It’s More Than Just a Phase
- Types of Negotiation
Course Benefits
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
- Business managers and entrepreneurs with desire to improve their abilities
- People working in PR, advertising and sales departments
- Anyone considering to start their own business
- Individuals looking to enhance their CVs
- Existing marketing professionals looking to develop their CPD
Requirements
No prior knowledge is required to take this course.
*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.