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Care OR Worker courses in Scotland

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  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This Outgoing …
    £516

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • Tutor support
    ...Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00 -11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning …
    £516

  • People Management Skills

    Practical Training for Professionals
    • 18 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...our team members to want to share their ideas and explore their own potential. An action plan that will enable the manager to return to the work place with greater confidence and self motivation …
    £576

  • People Management Skills for Secretaries & PAs

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work. This People Management Skills for Secretaries & Pas course …
    £576

  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    This team building course deals with those aspects which encourage team players to work well together through practical sessions which highlight the best approaches for success. This Team Building course is available throughout the UK. CPD Value 5.5 Hours Team …
    £576

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers …
    £516

  • The Green Worker - Reducing Your Carbon Footprint at Work

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...inspirational and practical course on how to transform your workplace into an energy-efficient and sustainable environment. This The Green Worker course is available throughout the UK. CPD Value 5.5 Hours 9:30 - 10:00 Coffee and Intro. Why should we make the change? What are we …
    £576

  • The Practical MBA - Managing By Your Actions (2 day course)

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 11 CPD points
    • Tutor support
    ...- 14:00 Lunch Break 14:00 - 14:45 Team exercise. 14:45 - 15:15 Gaining commitment from others. 15:15 - 16:15 Personal motivation using the work / life balance approach. 16:15 - 16:30 Review of day. Day 2 09:30 - 09:45 Progress against personal objectives 09:45 - 10:30 Team exercise …
    £1,140

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly …
    £516

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them? 14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups Together - Feedback and evaluations 16:30 Summary & …
    £516

  • Performance Management

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...to use coaching to help employees reach targets. Giving effective feedback and using a feedback planner 14:30 - 15:00 Making appraisals work as a core performance management tool 15:00 - 15:15 Coffee break 15:15 - 16:15 Identifying what motivates people Helping employees motivate …
    £576

  • Developing Your PA Potential to Ensure Success

    Practical Training for Professionals
    • 57 enquiries
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...15:30 – 16:00 Dealing with Difficult People (Developing skills to handle the difficult people in the office) 16:00 – 16:30 Creating a positive work environment (Learning to stay positive, focused, and achieve maximum results) 16:30 Summary and Action Plans Agreed …
    £576

  • Performance Management in a Nutshell - Half Day (am)

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 3 CPD points
    • Tutor support
    ...the opportunity to practice skills and techniques necessary for effective performance management in a safe environment. They will be able to work through challenges specific to them in strict confidence, with objective input from others. CPD Value 3 Hours Course Locations Performance …
    £228

  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions. The course provides an overview of essential customer care skills and how the visitor …
    £516

  • Performance Review Skills

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    The rules for work have changed and we all have to perform better, work smarter, stay motivated, and achieve specific objectives – and if you are a manager or supervisor you have to lead individuals and teams to do the same. Most managers are expected to do all of this …
    £576

  • Personal Development for Professionals

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...development allows you to utilise all aspects of your personal and professional experience towards those self-chosen goals. In the world of work it is increasingly recognised that a person's professionalism is determined by the level of their personal development. Therefore, the success …
    £576

  • Essential Advertising

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:00 Introduction - The essential role of advertising and why most of it doesn’t work. 10:00 - 10:30 The Advertising Mix(An overview of the who, what where, when and how) 10:30 - 11:30 Determining Advertising Objectives and …
    £516

  • Personal Effectiveness

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...effectiveness at work? • Get the best from yourself and others? • Become more productive, more assertive, more confident, more influential, more persuasive, and manage your time better? • Understand your own and other people’s behaviours and working styles, so that you can work more effectively …
    £576

  • Personal Organisation Skills for Secretaries & PAs

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...office moves, web site changes, etc It is a lively course which gives plenty of opportunities for delegates to apply course content to their work. This Personal Organisation Skills for Secretaries & PA’s training course is available throughout the UK. CPD Value 5.5 Hours Course …
    £576

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee & …
    £516

  • Persuasive Presentations - (2 Days)

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 2 days · Part-time
    • 55 CPD points
    • Tutor support
    ...16:30 Final Practice and Review (All participants deliver a final presentation and receive feedback Creation of an action plan for return to work.) 16:30 - 16:45 Summary and Action Plans Agreed Persuasive Presentations - (2 Days) - Benefits A structured approach to planning presentations …
    £1,140

  • Planning Sales Activity to Help Meet & Exceed Targets

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 55 CPD points
    • Tutor support
    ...11:15 Current Time Management Practices (Patterns of behaviour at work which impact on time management. Time stealers and the common traps - Exercises) 11:15 - 11:30 Coffee Break 11:30 - 12:15 Analysing Own Work Pie Chart: Relationship to Business Objectives (Do you have clear …
    £516

  • Practical Project Management (2 day course)

    Practical Training for Professionals
    • 25 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 11 CPD points
    • Tutor support
    ...to a close) 15:30 - 16:30 Delegates work on their real project issues 16:30 Summary & Action Plans Agreed Practical Project Management (2 day course) - Benefits An understanding of how project work differs from normal daily work. An awareness of the key roles and responsibilities …
    £1,140

  • Getting The Balance Right - Half Day (am)

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Full-time
    • 3 CPD points
    • Tutor support
    ...their busy schedules to pause and reflect on what matters most. They will work with practical tools, tips and techniques to achieve a more effective balance across their lives, both within and outside of work. CPD Value 3 Hours Course Locations Getting The Balance Right - Half …
    £220
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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