IT Service Desk Analyst Essentials
Course Line On Demand
Update on 2023 | CPD Certified | Free Digital Certificate | Free Exam | Lifetime Access
- Online
- 1.8 hours · Self-paced
- Certificate(s) included
- Tutor support
Great service
...2: Fundamentals of IT Service Management (ITSM) Lesson-1 Introduction to IT Service Management (ITSM) Lesson-2 Key concepts and frameworks (ITIL, COBIT, etc.) Lesson-3 IT service lifecycle overview Lecture 3: Communication and Customer Service Skills Lesson-1 Effective communication
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