Service Desk Support Analyst
CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
Summary
- Certificate of completion (Hardcopy) - Free
- Certificate of completion (PDF) - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
If you’ve ever considered working as a Service Desk Support Analyst but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Service Desk Support Analyst course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation.
The Service Desk Support Analyst course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Service Desk Support Analyst. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Service Desk Support Analyst course, you will get a widely respected accreditation and a deeper knowledge of the topic.
Key Benefits
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.
Certificates
Certificate of completion (Hardcopy)
Hard copy certificate - Included
Certificate of completion (PDF)
Digital certificate - Included
CPD
Course media
Description
Curriculum
- Module 01: Managing Interoffice Calls and Voicemail
- Module 02: Aspects of Phone Etiquette
- Module 03: Business Telephone Skills
- Module 04: Building Rapport Over the Phone
- Module 05: Inbound and Outbound Calls
- Module 06: Active Listening and Managing Tough Callers
- Module 07: Mail Services and Shipping
- Module 08: Intra Organisation Dealings
- Module 09: Problem Solving over the Phone
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Relationship Management
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Certificate
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Who is this course for?
The Service Desk Support Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
Requirements
There are no formal entry requirements for the course, with enrollment open to anyone!
Career path
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Service Desk Support Analyst training.
Questions and answers
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Provider
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.
Our fully branded corporate training solutions have helped over 10,000 businesses reach their goals since our inception. As our learning community grows, we remain committed to providing free digital accredited certificates that support our students' success in their professional lives.
Why Training Express?
- 1,000,000 Students
- 10,000 Business Partners
- 5,000+ Accredited Courses
At Training Express, we develop interactive video-based online courses tailored to meet the critical training needs essential for business success.
Corporate Training Offerings:
- Admin Dashboard
- Dedicated Business Dashboard
- Downloadable Business Account Brochure
- Course Assigning to Individual or Group
- Full Analytical Reporting & User Management
- Dedicated Account Manager
- Instant Certification & Validation
- 24/7 Expert Support & Customer Service
Accreditations and Memberships:
- CPD UK Accredited
- CPD Quality Standards Accredited
- The Quality Licence Scheme (QLS) Endorsement
- Institute of Hospitality Endorsement
- Memberships: ROSPA, UKRLP, AOHT
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
