ServiceNow (beginner to guru)
Self-paced videos, Lifetime access, Study material, Certification prep, Technical support, Course Completion Certificate
Uplatz
Summary
- Reed courses certificate of completion - Free
- Uplatz Certificate of Completion - Free
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Overview
Uplatz offers this comprehensive course on ServiceNow. It is a self-paced video course. You will be awarded Course Completion Certificate at the end of the course.
ServiceNow is a cloud-based solution for digitizing and automating workflows and processes across the entire business - using one single platform. ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
ServiceNow is an end-to-end enterprise service management solution that is both intuitive and simple to implement and utilize. The cloud-based Now Platform helps you drive every part of your digital transformation. With ServiceNow, you can create digital and automated workflows that optimize productivity, reduce costs, increase transparency and cooperation across your entire organization. Everything within one single platform.
ServiceNow is a cloud-based IT Service Management (ITSM) software platform that aids in the automation of IT Business Management. It is aimed to offer service-orientation for tasks, activities, and processes using ITIL rules.
ServiceNow supports most business functions and offers many functionalities and ready-made applications. You can continuously expand with more applications and functionality as your business grows and changes over time.
It is also possible to build individual applications in ServiceNow or use 3rd party solutions. In this way, you get a flexible solution that is both future-proof and scalable and always fits your specific needs.
ServiceNow has become one of the world-leading enterprise service management solutions and is utilized by a large number corporations worldwide.
ServiceNow Solutions
ServiceNow supports most business functions by offering continuously expandable ready-made applications—built on ServiceNow and 3rd party solutions—to evolve with your specific business needs.
1) IT Service Management
ServiceNow IT Service Management module enables you to deliver resilient IT services and streamline operational processes. Read more about self-service, knowledge base, requests and other functions that increase the speed and impact of your various IT services.
2) Customer Service Management
Create unique and seamless customer experiences with ServiceNow CSM module. Empower your agents with data and overview so they can proactively anticipate your customer’s needs. Learn more about how ServiceNow CSM enables you to systemize, prioritize and proactively utilize information about your customers.
3) HR Service Management
Optimize your HR services with ServiceNow HR module. With digital and automated HR processes, you can minimize routine inquiries and ensure fast and efficient processing of HR-related cases.
4) Build your own apps
With ServiceNow you can easily build custom apps and digital workflows and processes that solve our unique business problems. Read more about how you can empower your employees to create low-code apps with ServiceNow.
Certificates
Reed courses certificate of completion
Digital certificate - Included
Will be downloadable when all lectures have been completed
Uplatz Certificate of Completion
Digital certificate - Included
Course Completion Certificate by Uplatz
Curriculum
Course media
Description
ServiceNow - Course Curriculum
1. ServiceNow Fundamentals Introduction
2. ServiceNow Platform and Architecture Overview
3. ServiceNow Platform User Interface
4. Branding
5. Lists and Filters
6. Forms
7. Task Management
8. Notifications
9. Reporting and Dashboards inc. Performance Analytics
10. Knowledge Management
11. Service Catalog and Administration + Request Management
12. Flow Designer Overview
13. Events
14. Instance Stats
15. Data Schema
16. Access Control
17. Importing Data
18. Configuration Management (CMDB)
19. Platform Scripting
20. Migration and Integration
21. Custom Application Development
22. ServiceNow Mobile Apps
23. ServiceNow Portal
24. ServiceNow Virtual Agent Overview
25. ITSM Overview
26. ServiceNow ITSM - Incident
27. ServiceNow ITSM - Problem
28. ServiceNow ITSM - Change
29. Q&A - Practice Questions for CSA
30. Next Steps in the journey inc. certifications overview
This course will teach you all you need to know about using the ServiceNow platform for scripting. Scripting on the ServiceNow platform is a prerequisite for every excellent ServiceNow administrator, whether you're designing bespoke apps or making complex modifications.
This ServiceNow course will provide you knowledge of how to effectively administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator test, whether you are new to ServiceNow or need a refresher.
Who is this course for?
Everyone
Requirements
Passion to learn and succeed!
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.