Effective Complaint Handling
Hamilton Mercer
- Online
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
- Tutor support
...Know when to provide an immediate fix vs. conducting more detailed investigations. Pinpoint reasons for the complaint – Root Causes & Drivers. Ensure the value of solutions reflect the nature / seriousness of the complaint. Link decisions with desired outcomes so customers feel
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