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The Client Meeting - Face to Face Selling

Practical Training for Professionals

Summary

Price
£516 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
1 student enquired about this course

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Location & dates

Showing classrooms near 'Frenchay Common'
Location

Address
EEF Venues
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
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Address
Somerset House
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
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Address
Cheadle House
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
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Address
Village Hotel Club Nottingham
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
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Overview

Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and how they can be overcome professionally. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process. The course also covers listening skills, closing strategies and maximising opportunities.

This The Client Meeting - Face to Face Selling course is available throughout the UK.

CPD Value 5.5 Hours

CPD

6 CPD hours / points
Accredited by Approved By Law society

Description

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:00 Introduction - What Do We Hate about Being Customers?

10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.)

10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions)

11:00 - 11:30 The Importance of First Impressions & Lasting Impressions (This module looks at the importance of body language and the voice. How enthusiasm for the product can be seen visually and detected vocally.)

11:30 - 12:15 The Science of Qualification & Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process.)

12:15 - 13:00 Role Plays - Qualification (Participants practise techniques in questioning and develop a qualification prompt form.)

13:00 - 14:00 Lunch Break

14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little.)

14:30 - 15:00 Closing Strategies & Maximising Opportunities

15:00 - 16:30 Role Plays - Closing (Delegates are given realistic scenarios where they are at the end of the sales process. They must close and overcome the last objection of the prospect and maximise their sales opportunities.)

16:30 - 16:45 Summary & Action Plans Agreed

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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