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Customer OR Services courses in Wales

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  • First Aid Responder for Film, TV & Broadcasters

    Remote First Aid & Pre-hospital Training Ltd
    Face to Face course
    • Classroom - Aberdare
    • 30 hours · Full-time
    • Certificate(s) included
    • 30 CPD points
    • Tutor support
    ...Public Events Forestry Agriculture Renewable energy installers Outdoor Education providers Transport & Warehousing Rescue & Recovery Service Providers. No previous experience of first aid is required to join this course, however learners must complete part-one online prior to …
    £700

  • ISO 45001 Lead Auditor - CQI/IRCA Professional Qualification

    TPT Consultancy & Training Ltd
    Classroom course at our training centre with CQI/IRCA certification.
    • Classroom - Merthyr Tydfil
    • 5 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...auditor involved in: the design, management and implementation of an audit programme internal, supplier and other external audits from customers and/or certification bodies Management systems The Plan, Do, Check, Act (PDCA) cycle The core elements of a management system and the …
    £1,680

  • ISO 14001 Lead Auditor - Classroom Course

    TPT Consultancy & Training Ltd
    Classroom course at our training centre with CQI/IRCA certification.
    • Classroom - Merthyr Tydfil
    • 5 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...auditor involved in: the design, management and implementation of an audit programme internal, supplier and other external audits from customers and/or certification bodies. a) Management systems The Plan, Do, Check, Act (PDCA) cycle The core elements of a management system and …
    £1,680

  • AS9100 Lead Auditor Training

    TPT Consultancy & Training Ltd
    TPAB approved course.
    • Classroom - Merthyr Tydfil
    • 5 days · Full-time
    • Tutor support
    Great service
    ...review and continuous improvement. b) Quality management The fundamental concepts and the seven quality management principles (see ISO 9000): Customer focus Leadership Engagement of people Process approach Improvement Evidence-based decision making Relationship management c) AS/EN 9100 …
    £1,920

  • ISO 9001 Lead Auditor - CQI/IRCA Professional Qualification

    TPT Consultancy & Training Ltd
    Engaging and highly experienced tutors. CQI/IRCA Certified course - 100% pass rate.
    • Classroom - Merthyr Tydfil
    • 5 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    ...practitioner involved in: the design, management and implementation of an audit programme internal, supplier and other external audits from customers and/or certification bodies. Prior knowledge Before starting this Lead Auditor course, you are expected to be able to demonstrate the …
    £1,680

  • ISO 9001 Foundation Classroom Training - CQI/IRCA Qualification

    TPT Consultancy & Training Ltd
    Classroom course at our training centre with CQI/IRCA certification.
    • Classroom - Merthyr Tydfil
    • 1 day · Full-time
    • Professional certification
    Great service
    ...management system, the fundamental concepts and the seven quality management principles, the relationship between quality management and customer satisfaction and quality management terms and definitions. This Foundation level course ensures a deeper understanding of auditing processes …
    £540

  • Level 2 Certificate in Gym Instructing (Full-Time)

    LA Training
    Classroom based course with study materials, tutor support and assessments incuded
    • Classroom - Swansea
    • 6 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...core stability – the nervous and energy systems and their relation to exercise Principles of working in the gym environment, including customer service and how to maintain health, safety and welfare How to conduct consultations and promote the health benefits of physical activity How …
    £650

  • Personal Trainer Diploma UK (RQF)

    Origym Centre of Excellence
    Achieve certification as a Personal Trainer through OriGym's CIMSPA-Endorsed Level 3 qualification
    • 27 enquiries
    • Classroom - Cardiff
    • 16 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...are, we can turn your dreams into a reality. Following the completion of your course, our career support team will be on hand to provide services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,399

  • Part Time Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Combine online and in-person study with our flexible Personal Training course.
    • 11 enquiries
    • Classroom - Cardiff
    • 6 weeks · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...your dream career into your reality. All OriGym PT students and graduates receive unlimited free career support, which includes a range of services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,249

  • Gym Instructor Course (RQF)

    Origym Centre of Excellence
    Get qualified as a Level 2 Gym Instructor with our CIMSPA-endorsed course
    • 29 enquiries
    • Classroom - Cardiff
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...your dream career into your reality. All OriGym students and graduates receive unlimited free career support, which includes a range of services such as: CV analysis and feedback CV distribution to our network industry partners Business and marketing resources 1-1 interview preparation …
    £599

  • Level 3 Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Become a qualified Personal Trainer with OriGym’s Level 3 Course
    • 49 enquiries
    • Classroom - Cardiff
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...your dream career into your reality. All OriGym PT students and graduates receive unlimited free career support, which includes a range of services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,099

  • Immediate Emergency Care: Fire & Rescue Services Level 3 Award

    Remote First Aid & Pre-hospital Training Ltd
    Full fac eto face training for UK FRS
    • Classroom - Chepstow
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...employed firefighter or on a firefight training programme from within the UK services of British Dependent territories FRS.This training is also suitable for those working in Private sector Fire & Rescue Services, such as UK Airports, Events teams and onsite FRS at UK factories where …
    £700

  • Mountain Leaders First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets National Sports Governing Bodies Requirements
    • Classroom - Lydney
    • 2 days · Full-time
    • 8 CPD points
    • Tutor support
    ...Aid at Band 3. The contents of this course will cover primary and secondary care and are adapted to the outdoor world where the emergency services may be harder to access. All our first aid courses fully meet the UK and European Resuscitation Council Guidelines 2021 as per the HSE requirements …
    £165

  • PRINCE2® Foundation Courses - Bristol - *** Best Price Guarantee***

    Training Deals
    ***THE WORLD'S LEADING PROVIDER***
    • 57 enquiries
    • Classroom - Bristol
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    ...you to enhance your skills within project management. As a fully accredited training organisation (ATO), we aim to provide a high-quality service to everyone at an affordable price. This PRINCE2 Foundation course lasts for 3 days and is designed to prepare you to pass the foundation …
    Enquire for pricing

  • PRINCE2® Practitioner Training (Bristol) - *** Best Price Guarantee***

    Training Deals
    ***THE WORLD'S LEADING PROVIDER***
    • 15 enquiries
    • Classroom - Bristol
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    ...you to enhance your skills within project management. As a fully accredited training organisation (ATO), we aim to provide a high-quality service to everyone at an affordable price. This PRINCE2 qualification is the most advanced course and shows that you have the knowledge required …
    Enquire for pricing

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468

  • Advanced Negotiation Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...stretch your wings. This course suits Anyone who has to negotiate effectively, in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing the negotiation skills in others in their Teams or …
    £468

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516

  • Communication Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Communication Skills - Overview This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships. This Communication …
    £576

  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...5 Hours 9.30-10.00: Coffee and Intro. What are the essential skills of a brilliant manager? 10.00-10.30: The importance of setting customer-focused objectives. 10.30-11.15: Leadership models. What can we learn from them and how to apply them to our business. Motivation the …
    £576

  • Management Skills - How to Survive and Thrive

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...potentially talk themselves into recession. The real challenge is to optimise the use of major assets (people) colleagues, employees, suppliers, customers and all other contacts. The day will examine how to get the most out of others to ensure all opportunities are maximised and all risks are …
    £576

  • Negotiation Skills for Buyers

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    This course helps buyers negotiate better with suppliers and internal customers. The basics of negotiation is covered and tailored to that of the needs of buyers. CPD Value 5.5 Hours Course Locations Negotiation Skills for Buyers London Negotiation Skills for …
    £516

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation …
    £516

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • Dealing with Difficult People

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...11:00 - 11:15 Coffee 11:15 - 11:45 Identifying Customer Types 11:45 - 12:15 Customer Types - Behaviour 12:15 - 13:00 Strategies for Dealing with the Different Customer Types 13:00 - 13:45 Lunch 13:45 - 14:30 Why Does a Customer Complain? 14:30 - 15:00 Dealing with Complaints …
    £516
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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