Winning Communication Skills for Telephone, Conference Calls
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Frontier Education
Summary
- Reed courses certificate of completion - Free
- Tutor is available to students
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Overview
This Winning Communication Skills for Telephone, Conference Calls course includes a whole host of practical tips and advice, helping you to develop your Winning Communication Skills for Telephone, Conference Calls skills to become the telesales agent or relevant profession you can be.
Packed with videos, PDFs and exercises, it'll equip you with what it takes to be a successful career as a call centre agent in today’s business landscape, covering a broad range of topics, from what to do to look and sound great on Skype phone calls to planning a successful phone environment.
Certificates
Reed courses certificate of completion
Digital certificate - Included
Will be downloadable when all lectures have been completed
Curriculum
Course media
Description
With expert guidance and a combination of videos, PDFs, and worksheets, this course will enable you to develop your communication skills, become a call centre agent and unlock your full potential.
This Winning Communication Skills for Telephone, Conference Calls course covers:
- Planning successful phone environment: What you need to know
- Planning for winning conference calls: Tailoring your approach to maximise impact
- Mastering teleconference.
You’ll also be able to access a number of exclusive bonus resources to help you along your Winning Communication Skills for Telephone, Conference Calls journey, including:
- Best voicemail messages for success
- Final preparation for successful phone meetings
- Telephone tactics
Top reasons to Study Online at Frontier Education
- Tailor made: Course adapted to market needs and interests
- Flexible programs: study and work at your own pace on easy-to-use web platforms
- Online education: progressive teaching methods with video or easy to understand medium
- Multicultural: connect with classmates from all corners of the globe
Curriculum for Winning Communication Skills for Telephone, Conference Calls course:
- INTRODUCTION
- Winning Communication Skills for Telephone & Conference Calls - Overview
- Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls
- PREPARATION AND PLANNING
- Never Confuse Personal Phone Use with Business Telephone Use Again
- Why Your Phone is the Best Secret Business App Ever
- Planning Your Successful Phone Environment
- Final Preparation for Your Successful Phone Meetings
- Making Sure Your Phone Passes Your Friend Test
- Planning for Winning Conference Calls
- Look Prime Time Ready for Your Video Calls
- Placing Phone Calls Like the Consummate Professional
- Always Knowing the Best Time to Call Clients and Prospects
- Now You will Never Wake Up a Client in the Middle of the Night
- Answering the Phone so Everybody Knows You are Ready for Business
- No Such Thing As Answering The Phone Too Quickly These Days
- Your Clients Will Never Think You are Screaming At Them Again
- TELEPHONE TACTICS
- Knowing How to Sound Your Very Best - Every Time
- The Right Way to Put Someone On Hold
- Making Sure They Only Hear the Magic of Your Voice
- Being a Professional to Every Generation, Regardless of Your Own Preferences
- Voicemail That Soothes, Not Angers
- Best Voicemail Messages for Success
- Take 1, Take 2, Take 3 Until You Get It Right
- Never Be Busy for Clients and Bosses Again
- Making Your Phone Disappear At the Perfect Moments
- Better Than the Best Hollywood Goodbyes
- CONCLUSION
- Conclusion - You Are Now a Master of the Telephone for Every Business Situation
Who is this course for?
This Winning Communication Skills for Telephone, Conference Calls is ideal for people looking to progress their career into a telesales agent, for those who want to become call centre agents, as well as looking to further develop their skills and knowledge.
Requirements
No prior knowledge or experience is required to enrol in this course.
Career path
Winning Communication Skills for Telephone, Conference Calls career path exciting as it opens the doors to many professions such as
- Telesales agent
- Call centre agent
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.