1st/2nd Line IT Support Technician

The Company:

We are looking for a 1st/2nd line IT Support technician to join the team of this growing IT managed service provider (MSP). Based near Bristol Airport, our client focuses on helping their loyal client base to benefit from the best IT solutions for their specific business requirements, as well as providing them with an IT helpdesk. With clients across a variety of industries including charities, leisure, professional services and more, no two days are the same for the friendly team.

Due to significant growth in the company, our client is growing it’s support resource. The successful applicant will have a huge opportunity to grow and develop their role as the business expands, with training provided to support their progression.

The Job:
On behalf our client, we are seeking a 1st/2nd Line IT Support Technician.

As a 1st/2nd line IT support technician, you will be dealing with customers and suppliers at all levels - helping to ensure they receive a superb experience working with our client.

Key responsibilities will include:

• Working within their friendly tech team to enable resolution of client IT issues both remotely and onsite, with progress tracked via Autotask.
• Working with third party software and hardware suppliers to help ensure our client is offering the best options to their clients in line with budgets.
• Carrying out site visits to customer premises that range from infrastructure upgrades through to running drop-in clinics for end users.
• Working on Special Projects including system implementations and migrations.
• Influencing stakeholders to adopt new IT processes or consider new technologies to contribute to the growth of the company.
• Acting as or undertaking training to become a sector specialist in one or more areas (with built in financial reward).

The Person:

The successful applicant will be an excellent IT support technician who is keen to take the next step and grow their role and progress as part of this growing company. You will have a proven track record of offering superb customer service with the technical skills to back this up and a desire to learn new skills.

Great communication skills are key, aligned with a methodical approach to problem solving. You will spend much of your time liaising with clients and suppliers, as well as working alongside your colleagues. You will be great at managing your time and prioritising.

You will have IT support experience with relevant certification and an enthusiastic "can do" attitude combined with a desire to solve customers’ problems. You will need to understand Virtual Environments, Group Policy, Active Directory and a working knowledge of Networking. Experience with a PSA ticketing system is also useful - if it was Autotask that would be ideal.

Skills and Experience

Essential

• IT support experience (1 - 3 years).
• Proven track record of offering great customer service.
• Experience with a PSA ticketing system.
• Knowledge of laptop and desktop builds.
• Microsoft 365 Administration.

Desirable

• Experience of Autotask, Datto RMM and IT Glue.
• Qualifications in one or more of these areas - Servers, Microsoft 365, Networking, Database management.
• Experience of working onsite.
• Keen interest in networking and infrastructure.

The Benefits:

• 25 days holiday (plus all UK public holidays)
• Health plan
• Car parking
• Enhanced pension contributions
• Referral programme
• Hybrid working
• Staff discount

The Salary:

£26,000 - £35,000 depending on experience

The Details:

Full time. Monday to Friday 8am - 5.30pm (8am - 5pm or 8.30am - 5.30pm).

Due to the nature of the job some work at weekends and outside of normal hours may be required. Travel to customer sites will be required so a full UK driving licence and access to your own vehicle is essential. Company van available for site visits.

Office based required for an initial period before hybrid working considered.

The Location:

Winford (close to Bristol Airport).