1st/2nd Line Support Engineer - IT MSP - Holborn - French & English Speaking

Role: 1st/2nd Line Engineer - French & English Speaking

Location: Holborn, Office based

Salary: To £28,000 (depending on experience) + Training & Certifications Paid for

Benefits: Holidays, Pension and benefits

You will be responsible for providing remote desktop, server and network support to a varied external customer base with some on-site support where necessary. Identifying customers’ issues, you will log them in our ticket management software and resolve or escalate the issue as appropriate. As the first point of contact for customers you will be an ambassador for the business so first-class customer service and communication skills are essential. This is an exciting role with a lot of scope to progress and the potential to develop a long and successful career with a growing company.

• Support Microsoft Cloud Services (Microsoft 365, Azure)
• Server Administration (Windows Server, Active Directory, Print Management, File Sharing)
• Virtual Desktop Infrastructure Support (RDSH, WVD, Citrix)
• Desktop Deployment (MDT, Autopilot)
• Desktop Support (Windows 10, MacOS)
• Mobile Support (Android, iOS)
• Networking Support (Meraki, UniFi)
• Delivery of exceptional client experience and customer service
• Extensive experience of managing and maintaining SLA’s and KPI’s
• Knowledge and understanding of best practice frameworks (such as ITIL,) for the delivery of IT
services