1st / 2nd Line Support Technician

Posted Yesterday by Pure Resourcing Solutions
Easy Apply New
£28,770 per annum
Aldeby , Suffolk
Permanent, full-time
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Posted by Pure Resourcing Solutions
1st / 2nd Line Support Technician
North Suffolk (travel across 3 sites)
Competitive Salary + 34 days AL (including bank holidays) + Company Car + Pension

Join a leading education organisation based in Suffolk as a 1st / 2nd Line Support Technician. This is your chance to provide top-tier IT support to schools, ensuring seamless technology operations and contributing to a thriving educational environment.

A company vehicle is provided due to the travel required – a full UK driving licence is essential.

Key Responsibilities:
  • Respond to, solve, and escalate tickets via the central ICT Helpdesk system.
  • Troubleshoot hardware, software, and networking issues both remotely and in person.
  • Configure and install workstations and perform regular maintenance checks.
  • Maintain and adjust in-class audio/visual equipment.
  • Support printers and photocopiers, liaising with third-party support companies.
  • Replace and reorder hardware and consumables as needed.
  • Handle day-to-day user requests for password changes and account resets.
Experience:
  • Experience with IT systems, including Microsoft Windows 11, Office 365, Windows Server, and network environments.
  • Proficient in software and hardware installation.
  • Prior experience in an education environment is preferred.
If you are interested in joining this fantastic organisation and would like to find out more about this opportunity, please reach out to us today or apply now!

Reference: 53225722

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