An exciting opportunity has arisen for a 1st Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support.

• Provide 1st Line IT Support to clients via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to Windows 10/11, Exchange, and Office 365.
• Manage ticketing systems, ensuring timely resolution and escalation where necessary.
• Assist with user account management, password resets, and email configurations.
• Support hardware, software, and network troubleshooting.
• Work closely with senior engineers to escalate complex technical issues.

• Experience in a 1st Line IT Support role, ideally within an MSP environment.
• Strong knowledge of Windows 10/11, Exchange, and Office 365.
• Experience working with ticketing systems.
• Excellent troubleshooting skills and a customer-focused approach.
• Ability to work in a fast-paced environment and manage multiple support requests.

If you are interested in this role and would like to understand more then please click apply.