1st Line Support Engineer

Do you possess a knack for solving tech-related challenges while prioritizing top-notch customer service? Flourish in dynamic, fast-paced settings? If your answer is yes, we have an exhilarating chance for you to launch your IT career!

Overview:

I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities:

* Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.
* Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
* Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams.
* Log all support activities and resolutions accurately in the ticketing system.
* Set up and configure user accounts, permissions, and access rights.
* Assist with basic network and system administration tasks as required.
* Ensure all IT equipment and systems adhere to security policies and procedures.

Requirements:

* Previous experience in a customer service or technical support role is preferred but not essential.
* Basic knowledge of Microsoft Windows operating systems and Office 365.
* Strong problem-solving skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work effectively under pressure and prioritize tasks.
* Enthusiasm for learning and developing new skills in the IT field.

Benefits:

* Health and wellness benefits.
* Friendly and supportive work environment.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration.