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1st Line Support Engineer

Posted Today by Armstrong Knight
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Salary icon £30,000 - £35,000 per annum
Location icon Aberdeen , Aberdeenshire

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Our client, an IT Support business writes:

  • We are looking for a dedicated 1st Line Support Engineer to join our IT team in the Aberdeen region.
  • As the first point of contact for technical support, you will handle initial troubleshooting for hardware and software issues, manage service requests, and escalate more complex problems to higher support levels.
  • Key responsibilities include responding to helpdesk queries, maintaining IT documentation, and ensuring timely resolution of issues to minimize downtime.
  • The ideal candidate will have excellent communication skills, a customer-focused approach, and basic knowledge of IT systems and networks.
  • If you are a proactive problem-solver with a passion for technology and a desire to grow within a supportive environment, we encourage you to apply.
  • Competitive salary and benefits provided.

Required skills

  • 1
    Remote Troubleshooting
  • 1
    IT Support
  • 1
    1st line support
  • 1
    2nd line support

Reference: 53064209

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