1st Line Support Engineer

1st Line Support / First Line Support 

• Job Type: Full-time
• Location: London - onsite role initially, with longer term hybrid options. 
• Salary: Up to £34,000 per annum (depending on experience)

Exciting and rare opportunity to join an established accountancy and finance organisation based in London.

They are seeking an IT Support Engineer to provide timely and effective delivery of IT services and support to the business.

This front-line support role involves monitoring and maintaining the firm’s IT systems in conjunction with their external provider. You will provide day to day support on both internal accountancy software and also a range of IT software/hardware etc.

The ideal candidate will be proactive, have a strong understanding of IT systems, and be committed to continuous improvement and delivering excellent client service.

Day to Day of the role:

• Provide front-line IT support, directly addressing technical issues or requirements from employees and partners.
• Monitor and maintain computer systems and network stability for the business.
• Install and configure new computers as needed.
• Diagnose hardware and software faults and collaborate with external providers when necessary.
• Analyse support calls to identify trends and underlying issues.
• Conduct regular quality reviews to improve processes and systems, seeking efficiencies and applying best practice.
• Maintain and develop client service and relationships, both internally and externally.
• Manage time effectively to complete multiple tasks to appropriate deadlines.
• Participate in projects and initiatives beyond standard duties.
• Create regular mail merges and coordinate with secretarial staff as required.
• Contribute to team and firm-wide initiatives, sharing IT knowledge and ideas for improvement.
• Assist with the induction process for new team members, ensuring a quick and effective setup.
• Engage positively with the business and advocate the firm’s values.

Required Skills & Qualifications:

• 2-3 years of IT helpdesk experience.
• Experience with Microsoft 365, Microsoft Exchange & Active Directory
• Knowledge of Windows Devices and setting up/deploying Laptops and PCs etc
• Strong compliance skills and understanding
• Ability to maintain high standards of professional conduct and practice.
• Understanding of business risk and effective use of business tools.
• Good project management skills and the ability to develop coaching skills.
• Excellent communication skills and the ability to build relationships with internal teams.
• Openness to understanding client-facing service areas such as audit, business services, tax, theatre division, payroll.
• Excellent client handling and relationship skills.
• Innovative thinking with the ability to generate and implement new ideas to progress the business.
• Good rapport building skills.
• Desirable - any experience with the accountancy/finance type sector and knowledge of supporting software and systems in this space.