1ST Line Support

Exciting IT Career Opportunity with a Leading MSP!

Are you ready to supercharge your IT career with a vibrant and supportive company? Join this industry-leading MSP as a full-time member of their Technical Support Team in Leeds! Our client boasts a stellar track record of nurturing their technical team, ensuring you have dedicated time each week to pursue your personal goals and professional growth.

What You'll Do:

• Provide top-notch support for day-to-day IT issues.
• Implement first-time fixes and manage support requests.
• Handle both inbound and outbound calls.

Key Qualities:

• Excellent communication skills and a great phone manner.
• Team-oriented, adaptable, and calm under pressure.
• Passionate about IT and technology with a strong customer service focus

Desired Skills:

• Experience with Microsoft 365, Windows Server, and Networking.
• Knowledge of Cyber Security best practices and Windows 10.
• Ability to troubleshoot various IT setups.
• Understanding of Telecoms, Mobile, and VoIP connectivity.

Benefits:

• Statutory Pension Scheme
• Company social events
• Bike to work scheme
• Modern working environment with air conditioning
• 29 days holiday (including your birthday and bank holidays)
• Company events, pension, cycle to work scheme, employee discount, health & wellbeing programme, referral programme, sick pay

Full-time, Permanent
Salary: £25,000-£32,000.00 per year
**Schedule:** 8-hour shift

Ready to Join th team?
If you’re enthusiastic, confident, and ready to make a difference, we’d love to hear from you!