1st Line Technician

We have an exciting opportunity for a passionate 1st Line Technician to join our client, a leading tele communications companies based in Stoke-on-Trent.

Our client a fast-growing technology company provides high quality business solutions tailored to individual customer requirements, ranging from Managed IT and Unified Communications, Connectivity and More!

This role has a fantastic work life balance working Monday to Friday 9.00am until 5.00pm and can offer a hybrid/remote opportunity for the right candidate (You must however live within a commutable distance as it will require occasional travel to their head office in Stoke on Trent).

The starting salary for this role is £25,000 depending on experience there is room for negotiation along with a fantastic benefits package.

Roles & Responsibilities:

• You will be responsible for being the initial point of contact for telephone enquiries from clients, to log tickets and collect information surrounding issues.
• Provide excellent customer service as you will be the voice of the company.
• Log tickets in the support system and escalate relevant issues when appropriate.
• Managing issues in appropriately in a timely and efficient manner
• Being proactive in your approach to system alerts and general activities.

Required skills and experience:

• Experience in a first line role, preferably for an MSP (Manager service provider) but not essential.
• Knowledge of VOIP telephony - mainly 3CX is preferred.
• Experience in O365/Microsoft and Windows
• Understanding of general Wi-FI/Broadband faults.
• Can do attitude.
• Multitask while ensuring quality of work is maintained.
• Work as a team and able to work your own case load.

If this sounds right for you…… Click apply, we look forward to hearing from you!