2nd / 3rd Line Support Engineer - Stafford
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based in Stafford?
This role offers Hybrid working.
Main Duties of the Role
- To hold a high level of customer service for all support queries
- To consult on infrastructure problems and provide suitable system and networking solutions
- To take ownership of user complex incidents, changes and problems and be proactive when dealing with user issues as part of our 24x7x365 support
- To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated
- Proactively help resolve 1st / 2nd / 3rd line tickets where required
- Support the build and configuration of the server.
- Provide timely support documents, procedures and quick guides for the wider support teams
Your Skills and Experience
- Solid technical support experience, ideally within an MSP
- Good understanding of networking technologies and principles
- Strong Knowledge of Microsoft Hyper-V, Failover Clustering and Microsoft Storage Spaces Direct
- Excellent knowledge of
-
- Microsoft Server 2012 / 2016 / 2019
- Active Directory / DFS / DHCP / DNS / RDS / VPN / WDS / WSUS / SCCM
- Exchange On-Premise
- Office 365
- Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
- Microsoft Windows 7 & 10, Office 2013 Onwards
- Laptop / Desktop rollout, rebuilds, imaging, support
- Excellent telephone manner
- Excellent communication skills both written and verbal
- Experience with IT best practices, particularly in relation to IT security and ITIL V3
Salary
- £28,000-£30,000 per annum
Reference: 53526968
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'