2nd Charge Mortgage Call Auditor

Job Title: Risk & Compliance Officer - 2nd Charge Mortgage Call Audits
Location: Hybrid (Home and Office-based)
Salary: £27,000 - £30,000, dependent on experience

About the Role:

We are seeking a dedicated and knowledgeable Risk & Compliance Officer to join our expanding team. In this role, you will utilize a risk-based approach to ensure adherence to our sales processes by auditing mortgage adviser calls. This is a critical position aimed at identifying trends and mitigating risks related to the advice provided to clients.

Key Responsibilities:

• Call Audits: Audit calls made by mortgage advisers, ensuring they adhere to set criteria and maintain a record of the audits.
• Feedback Communication: Provide detailed feedback to advisers and line managers to ensure clients receive accurate and compliant advice.
• Trend Identification: Identify trends in call audits to proactively address and mitigate potential risks to the company.
• Compliance Assurance: Ensure all advice given aligns with regulatory standards and company policies.

Requirements:

• Experience: Extensive knowledge of second charge mortgages and the mortgage advice process.
• Qualifications: Preferably CeMAP qualified.
• Skills:
  • Excellent written and verbal communication skills.
  • Exceptional listening skills.
  • Highly organized and able to work independently as well as part of a compliance team.

Benefits:

• Hybrid Working: Flexibility to work from home and the office.
• Professional Growth: Opportunity to work in a growing company with a commitment to providing first-class advisory services.

How to Apply:

If you have the necessary experience and are passionate about ensuring compliance and mitigating risks in the mortgage advisory process, we would love to hear from you. Please submit your CV and cover letter detailing your experience and suitability for the role.