Job Title: 2nd Line IT Support Analyst

Location: Bath (Hybrid working available)

Salary: Up to £35,000 per annum

My client, based in Bath, is seeking a talented 2nd Line Engineer to join their dynamic team. This is an opportunity to join a market-leading MSP known for its exceptional service, employee development, and award-winning culture. You'll work in a fast-paced environment, supporting a diverse range of clients while developing your technical expertise, with opportunities for further career progression.

Key Responsibilities:

• Provide 2nd line support to clients, troubleshooting and resolving technical IT issues.
• Maintain and manage Windows Server environments (2012/2016/2019/2022), including Active Directory, Group Policy, DHCP, DNS, and RDS.
• Administer and support Microsoft 365 and Azure environments, including Intune and Endpoint Management.
• Diagnose and resolve networking issues, including VLAN, VPN, and switch management.
• Support firewall and UTM configurations.
• Assist with Mac and Linux troubleshooting.
• Work with virtualisation platforms and support backup and disaster recovery solutions.
• Ensure adherence to cybersecurity best practices.
• Work within ITIL or SDI frameworks to deliver high-quality IT services.

Technical Skills Required:

• Strong experience with Windows Server (2012-2022) and Active Directory management.
• Hands-on experience with Microsoft 365, Azure administration, and Intune.
• Knowledge of networking protocols and troubleshooting (VLAN, VPN, switch management).
• Experience with firewall and UTM management.
• Ability to support Mac and Linux operating systems.
• Understanding of virtualisation, backup, and disaster recovery solutions.
• Cybersecurity awareness and best practices.
• Familiarity with ITIL or SDI frameworks (desirable).

Preferred Qualifications (Not Essential):

• CompTIA A+ / Network+
• Microsoft Associate Level (Infrastructure or Cloud Technologies)

Why Join?

• Competitive salary up to £35,000 per annum.
• Hybrid working options available.
• Opportunity to work with a leading MSP and gain exposure to cutting-edge technologies.
• A supportive and collaborative team environment.
• Ongoing professional development opportunities.

Recruiter: Callum Thompson