Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated 2nd Line IT Support Technician to join our client based in Chandler's Ford.
The 2nd Line IT Support Technician role will primarily involve assisting the Technical Delivery Manager in providing excellent IT support service whilst attending to regular client support calls and installations as and when required.
Main duties of the 2nd Line IT Support Technician:
- Providing 1st and 2nd Line Technical support, responding to IT queries across all customer sites and escalating more complex calls as required
- Installation, configuration and deployment of new and existing hardware and software in line with defined procedures
- Providing users with regular communication on the progress of investigations and planned solutions
- Create and maintain quality documentation on problem resolutions, fixes and updating of the technical knowledgebase as required
- Monitoring of the breach queues to ensure tickets are not breaching their SLA’s
Key Competencies of the 2nd Line IT Support Technician:
- Proven track record of supporting IT networks
- Thorough knowledge of Microsoft Windows desktop applications and MS365
- Ability to resolve issues in person, over the phone or via remote connectivity
- Ability to work unsupervised and towards established procedures
- Excellent telephone manner and strong client facing skills
- Must have MSP experience
The role of 2nd Line IT Support Technician role is a permanent and full-time opportunity offering a competitive annual salary up to £35,000 depending on experience. Our client also offers many benefits, including gym membership, access to company vehicle, on-site parking, incentives & team events.
If you would like to further your career and make your mark in a diverse, enjoyable, and challenging business environment, please APPLY NOW.