2nd Line IT Support

Job Title: 2nd Line IT Support
Career: Great opportunity to develop a career in Information Security
Location: Peterborough / Home Hybrid
Salary: £36,000 to £42,000
Benefits: Excellent Pension, Medical, Training Package

This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the opportunity, as part of your role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security.

The company has a host of opportunities for the right person to grow at the pace they want. With a large portfolio of businesses and systems and significant investment into new technologies, you can and will make a positive difference to their internal customers, while growing your skills and experience. Working within a highly skilled IT team, this role will have the opportunity to share your knowledge, while benefiting from the significant experience of the wider business.

Initially, you will spend most of your time on-site in Peterborough, getting to know them and their systems before moving to 3 days in the office and 2 days from home, hybrid working.

What will you be doing:

The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including their finance system) and infrastructure as well as coordinate issue resolution with third parties and internal IT functions. The second part of your role will involve working on Information Security in areas such as risk assessment, security management and compliance, vendor management and incident management as well as various projects.

What we are looking for:

• Minimum of 4 years experience in a 2nd line support role.
• Experience in supporting Office 365 / Modern Office Tools / Desktop
• Excellent customer support and facing skills ideally at VIP level
• Passionate about Information Security and a genuine desire to make this part of your career.

This is a fantastic opportunity for you to develop a career in IT and information security, supported by excellent training and mentoring.