Role: 2nd Line Service Desk Engineer

Role Overview:

As a Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to our clients.

Key Requirements:

• Superb customer service, telephone and client facing skills
• Minimum 3 years previous experience providing IT support across multiple technologies, ideally within an MSP environment
• Previous experience of attending client locations and providing direct, face-to-face support • Knowledge of and experience troubleshooting and supporting the following technologies:
• Windows Server (On-premise and Azure)
• Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint
• Microsoft Exchange platform
• Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere)
• Backup & DR solutions
• Cyber-security technologies and issues (Incident response, EDR, MFA, AV)
• Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers)
• Windows OS, MAC OSX & Microsoft Office issues
• Experience in configuring and supporting mobile devices
• The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc)
• A strong understanding of security products and the cyber threat landscape
• The ability to think ahead to anticipate problems and issues, and provide solutions to them
• Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels
• Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects
• Excellent team player but with the capacity to be strongly self-motivated
• Ability to deal with difficult or demanding situations in a calm and professional manner
• UK driving license highly advantageous

If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their dynamic Service Desk team where you are su