2nd Line Support Analyst

Posted 14 June by Panoramic Associates Limited
Salary negotiable
Bradford , West Yorkshire
Permanent, full-time

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Posted by Panoramic Associates Limited

2nd Line Support Engineer

I'm lokoing for a skilled Second Line Support Engineer to join my client's IT team. As a key member of the support staff, you will play a crucial role in maintaining in-house developed products and providing support to end users.

Responsibilities:
  • Provide second-line technical support for software solutions.
  • Install and configure software products.
  • Handle data conversions and imports.
  • Perform proactive maintenance on IT systems and software.
  • Manage accurate service desk information for effective issue analysis and configuration management.
  • Collaborate with customers and internal teams.
Requirements:
  • Proven experience in second-line technical customer support.
  • Strong problem-solving skills.
  • Familiarity with product installations, data management, and virtualization.
  • Knowledge of Active Directory, SQL, networking, and firewalls.
Preferred Qualifications:
  • Relevant certifications (e.g., CompTIA A+, CCNA).

If this sounds like you, please apply below to have your application considered today!

Application questions

Do you have minimum 2 years experience in a similar role?
Do you require sponsorship withn the next 5 years?
Do you hold any Certifications?
Do you have experience with networking switches, routers, firewall etc?
Do you have experience with MS SQL Server?

Reference: 52867315

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