2nd Line Support Analyst
2nd Line Support Engineer
I'm lokoing for a skilled Second Line Support Engineer to join my client's IT team. As a key member of the support staff, you will play a crucial role in maintaining in-house developed products and providing support to end users.
Responsibilities:- Provide second-line technical support for software solutions.
- Install and configure software products.
- Handle data conversions and imports.
- Perform proactive maintenance on IT systems and software.
- Manage accurate service desk information for effective issue analysis and configuration management.
- Collaborate with customers and internal teams.
- Proven experience in second-line technical customer support.
- Strong problem-solving skills.
- Familiarity with product installations, data management, and virtualization.
- Knowledge of Active Directory, SQL, networking, and firewalls.
- Relevant certifications (e.g., CompTIA A+, CCNA).
If this sounds like you, please apply below to have your application considered today!
Reference: 52867315
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