2nd Line Support Engineer GBP 35000

Job Title: 2nd Line Engineer

Location: Islington

Salary: Up to £35,000

Benefits:

* 25 days Holiday + Bank holiday
* Additional leave
* Casual dress code
* Company events
* Cycle to work scheme
* Work from home options
* Schedule: Monday to Friday

Job Description:

Join our team at the forefront of IT innovation! We're looking for a Support Specialist to tackle a variety of computing, networking, and cloud challenges in our dynamic IT managed services organisation. You'll play a key role in resolving technical issues, managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person.

Responsibilities:

* Efficiently manage multiple open tickets while meeting SLA thresholds.
* Provide technical support for IT hardware and software used by end-users.
* Take ownership of incidents, requests, and problems, conducting thorough diagnostics.
* Perform regular maintenance and patching of infrastructure, endpoints, and servers.
* Act as an escalation point for support calls, ensuring timely resolution.
* Provide onsite technical support, communicating professionally with customers at all levels.
* Familiarity with litigation standards is beneficial but not required.

Experience:

* Previous experience in IT managed services or the legal field is advantageous but not mandatory.
* Exposure to technologies like Windows Server, Microsoft Azure, and Active Directory is a plus.

If you think you are a good fit for this role, please apply here and I will give you a quick call to get you shortlisted for the role today!

Keywords: Windows, Servers, Azure, Office 365, Active Directory, Vmware, Hyper-V, Networking, Routers, Switches, Cisco, Firewalls, Veeam