2nd Line Support Engineer GBP 37000

Job Title: 2nd Line Support Technician

Location: Basildon, Essex

Salary: Up to £37,000 per annum

About Us:

Join our Basildon-based IT services company, known for innovative technology solutions and customer-focused service.

Key Responsibilities:

• Provide 2nd line technical support via phone, email, and remote assistance
• Troubleshoot and resolve hardware/software issues
• Assist with IT equipment and system setup/maintenance
• Escalate complex issues to 3rd line support
• Document support activities and resolutions
• Collaborate to improve processes and service delivery
• Ensure client satisfaction

Technologies:

• Windows 10/11, Windows Server 2016/2019
• Active Directory, Office 365, Exchange Online, Azure
• VMware, Networking (TCP/IP, DNS, DHCP, VLANs)
• Endpoint security solutions (antivirus, firewalls)
• Backup and recovery tools (Veeam, Altaro)

Requirements:

• 2+ years in 2nd line support
• Strong knowledge of Windows OS and servers
• Experience with Office 365 and Azure
• Hardware/software troubleshooting skills
• Excellent communication skills
• Relevant IT certifications (CompTIA A+, Microsoft MCSA, ITIL) a plus

Benefits:

• Competitive salary (up to £37,000 per annum)
• Flexible working hours
• Professional development and training opportunities
• Health and dental insurance
• Pension scheme
• Friendly work environment
• Modern office with excellent transport links

How to Apply:

Send your CV and cover letter to