2nd Line Support Engineer

2 nd Line Support Engineer - Kent - Hybrid - £40,000 + Excellent benefits & Career development

Overview:

An excellent opportunity has arisen with a large MSP based in Kent for a 2 nd Line Support Engineer. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management.

Role & Responsibilities

• Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Administering Microsoft 365.
• Performing upgrades and updates to existing hardware and software platforms
• Management of internal and hosted software platforms such as Azure/365
• Maintaining and updating technical documentation regularly

Essential Skills & Experience

• Minimum of 2-3 years experience working within an IT support role.
• Hands on experience of Microsoft desktop and server operating systems, laptop hardware, Dell/HP server hardware and Azure or 365 management.
• Good understanding of networking components such as TCP/IP, DNS and DHCP.
• Have either managed directly or been heavily involved in software or hardware deployment projects.

Package

• £30,000-£40,000 depending on skills & experience
• 25 days annual leave + bank holidays
• Workplace pension scheme
• Internal Trainings
• Company Events
• + many more