2nd Line Support

You must be fully eligible to work in the UK to work in this role and be able to travel into office

The Company:

We are a growing IT services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. Our mission is to provide quality IT solutions and services that enable businesses to maximize their potential within their budgets. We pride ourselves on professionalism, building trust with our customers by consistently meeting their expectations. We value people who genuinely care and whose skills and deep knowledge add genuine value to our customers’ businesses.

The Mission:

We are on a journey of rapid growth and innovation, with opportunities for professional development and career advancement. We believe in fostering a supportive and collaborative work environment where every team member can thrive. Our directors are committed to expanding our portfolio of products, including dedicated cyber security solutions, and providing our team with opportunities to work on high-profile projects and with major clients.

The Role:

We are seeking a dedicated IT Support Analyst to join our team. In this role, you will be integral to supporting our managed services clients, addressing their IT needs and challenges. You will interact directly with clients to resolve issues related to hardware, software, network systems, and other IT concerns, ensuring their business operations are maintained with minimal disruption.

Key Responsibilities:

• Office365 user management
• Desktop/Server troubleshooting and support
• SharePoint Online management
• Resolving complex tickets in a timely manner
• Delivering high-quality customer service and follow-up
• Conducting client site visits when required

Key Requirements:

• 3 years of experience in IT support or a helpdesk role
• Strong problem-solving skills and technical knowledge
• Familiarity with various operating systems and IT fundamentals
• Excellent communication and customer service skills
• Relevant IT or Computer Science qualification preferred
• Full UK driving license

Benefits:

• Career Growth and Development: Access to professional development opportunities and pathways for career advancement.
• Positive Work Environment: Enjoy a supportive and collaborative workplace culture.
• Annual Leave: Receive 28 days of annual leave.
• Birthday Leave: Get an extra day off to celebrate your birthday.
• Retirement Benefits: Participate in our company pension scheme.
• Social Events: Enjoy company-funded social outings.
• Convenient Parking: Benefit from free on-site parking.

If you are interested in this role, please reply ASAP!