3rd Line Infrastructure Technician

As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects ??

?? Responsibilities:

• 3rd line responsibility for the day-to-day end user IT support needs of the company
• Serve as the first point of escalation for 2nd Line technicians
• Offer software / hardware support and technical expertise across a broad range of technologies
• Carry out in-depth investigation of problems and identify root causes
• Log all user interaction within helpdesk software and follow help desk and ticket handling procedures
• Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable
• Stay current with business application and system information, changes and updates

?? You will have a good level of experience working with:

• Windows Server
• Service desk management software, ideally Jira
• Active Directory, Group Policy, DHCP, DNS, WDS, WSUS
• Virtualisation (Hyper-V and Azure)
• Microsoft 365 and Teams
• Sharepoint
• Azure
• Azure AD/Entra ID
• Intune device management
• PowerShell
• Endpoint Anti-virus
• Web proxy management
• Aruba Switch management
• Level 3 routing and firewalls
• MS SQL, including writing / de-construction of T-SQL queries
• Telephony systems, especially Ring Central / NICE inContact

�? Ready to shape the future of tech? Then take the first step and apply today!

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