Job Title: 3rd Line Infrastructure Support
Location: Oxford (3 days a week onsite)

Salary: £35000-£40000 (DOE)
Employment Type: Full-Time
Sector: IT Consultancy

I have partnered with an IT consultancy in Oxford who are seeking a highly skilled and experienced 3rd Line Infrastructure Engineer to join their dynamic team. As a 3rd Line Engineer you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership. This role requires a proactive individual with excellent problem-solving skills and the ability to thrive in a fast-paced, client-focused environment.

Key Responsibilities:
Advanced Technical Support:

• Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Serve as an escalation point for critical incidents, ensuring timely resolution and minimal downtime.

Infrastructure Management:

• Design, implement, and maintain on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).
• Proactively monitor and optimize performance, availability, and security of client systems.
• Ensure high availability and business continuity for client environments.
• Project Delivery:
• Lead and participate in the planning and execution of IT infrastructure projects, including migrations, upgrades, and deployments.
• Collaborate with clients and internal teams to define technical requirements and deliver tailored solutions.
• Build and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
• Provide regular updates and reports on ongoing projects and issue resolution.

Key Skills and Experience:

• Strong expertise in Microsoft environments, including Windows Server, Active Directory/Group Policy, and Exchange.
• Experience with virtualisation technologies such as VMware and Hyper-V.
• Proficiency in networking concepts (firewalls, switches, VLANs, VPNs, routing).
• Advanced knowledge of cloud platforms (Azure, Azure AD).
• Familiarity with backup and disaster recovery solutions.

Experience:

• Proven experience in a similar 3rd Line Support role, preferably within a legal/law environment (beneficial but not essential).
• Demonstrated success in managing and delivering IT infrastructure projects.

Certifications:

• Relevant certifications such as Microsoft (MCSA/MCSE), VMware (VCP), or Cisco (CCNA/CCNP) are highly desirable.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.